What’s Your Trade Secret for Ensuring Reliability? Tell Us for a Chance to Win a Latitude-E Laptop!

Tell us about reliability, and you could win this laptop!

From now until the end of the week, tell us your trade secret in ensuring reliability for a chance to enter to win the new Latitude-e 6520 laptop! The approximate retail value (“ARV”) of prize: $1,049.00.  Prizes are non-transferable.

To enter, tell us your trade secret in the comments section of this post. Each person can enter once per day, so one person can enter a total of three times. At the end of the contest, the winner will be announced in a future post on Smallbiztechnology.com! The winner will then have three days to claim the prize. In unclaimed, a new winner will be drawn.

Whether or not you win, this is a chance to participate in a conversation about reliability, what it means, and what can be done to make sure that our employees and our technology is reliable. Below are the official contests rules if you want more details. Enjoy!

The Latitude-E Promotion Official Rules
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT IMPROVE YOUR CHANCES OF WINNING.
Promotion may only be entered in or from the 50 United States, the District of Columbia and entries originating from any other jurisdiction are not eligible for entry. This Promotion is governed exclusively by the laws of the United States. You are not authorized to participate in the Promotion if you are not located within the United States.

1. How to Enter. During the Promotion Period, visit http://smallbiztechnology.com for instructions on how to enter the Promotion. You automatically will receive one (1) entry into the Promotion for each comment you post that answers the question, “What’s your trade secret for ensuring on-the-job reliability?” You may enter once a day through the life of the promotion.

By entering, each entrant warrants and represents the following with respect to their comment/post: (a) entrant is the sole and exclusive owner of the message; and (b) the message is entrant’s own creation and will not infringe on any rights of any third parties.
Dell (“Sponsor”) and Zocalo Group reserve the right, in their sole and absolute discretion, to disqualify any messages that are inappropriate for any reason, includingwithout limitation, for depicting or mentioning sex, violence, drugs, alcohol and/orinappropriate language.

Limit: Each entrant may enter a total of 3 (three) times during the Promotion Period. If you post updates via SMS from your wireless phone, your wireless-service provider may charge you for each text message you send and receive. Please consult your wireless-service provider regarding its pricing plans. Multiple entrants are not permitted to share the same online account. Any attempt by any entrant to obtain more than the stated number of entries by using multiple/different identities, registrations and logins, or any other methods will void that entrant’s entries and that entrant may be disqualified. Use of any automated system to participate is prohibited and will result in disqualification. In the event of a dispute as to any account, the authorized account holder of the email address used to post will be deemed to be the entrant. The “authorized account holder” is the natural person assigned an email address by an Internet access provider, online service provider or other organization responsible for assigning email addresses for the domain associated with the submitted address. Each potential winner may be required to show proof of being the authorized account holder.

All entries become the sole and exclusive property of the Sponsor and Administrator, and receipt of entries will not be acknowledged or returned. Sponsor and Administrator are not responsible for lost, late, illegible, stolen, incomplete, invalid, unintelligible, postage-due, misdirected, technically corrupted or garbled entries, which will be disqualified, orfor problems of any kind whether mechanical, human or electronic. Proof of submission will not be deemed to be proof of receipt by Sponsor. By entering the Promotion, entrants fully and unconditionally agree to be bound by these rules and the decisions of the judges, which will be final and binding in all matters relating to the Promotion.

2. Start/End Dates. Promotion begins at 2:22 pm EST on October 5, 2011 and ends at 5:00 PM CT on October 7, 2011 (“Promotion Period”).

3. Eligibility. Participation open only to legal residents of the fifty United States, the District of Columbia, who are 18 or older as of date of entry. Void outside of the 50 United States, the District of Columbia, and where prohibited, taxed or restricted by law. Employees, officers and directors of Sponsor and its parent company, subsidiaries, affiliates, partners, advertising and promotion agencies, manufacturers or distributors of promotion materials and their immediate families (parents, children, siblings, spouse) or members of the same household (whether related or not) of such employees, officers and directors are not eligible to enter. You are not authorized to participate in the Promotionif you are not located within the United States or the District of Columbia. All federal, state and local laws and regulations apply.

4. Random Drawing/Odds. Winners will be selected in a random drawing from all eligible entries received on or about October 7, 2011. Odds of winning depend on thenumber of eligible entries received for the drawing. Drawing will be conducted by Zocalo Group. By entering the Promotion, entrants fully and unconditionally agree to be bound by these rules and the decisions of the judges, which will be final and binding in all matters relating to the Promotion.

5. Prizes. One winner will receive a Dell™ Latitude™ E-6520 laptop. Approximateretail value (“ARV”) of prize: $1,049.00. Prizes are non-transferable. No substitutionsor cash redemptions. In the case of unavailability of any prize, Sponsor reserves the rightto substitute a prize of equal or greater value. All expenses not specifically listed hereinare the responsibility of winners.

6. Notification. Potential winner’s name will be posted on http://smallbiztechnology.com on or about October 7, 2011 with directions on claiming his/her prize. Potential Winner will be required to respond to the post and complete the Prize Disclosure Agreement and W-9 form within 3 (three) days of receipt. If a potential winner does not respond to post or complete the Prize Disclosure Agreement and W-9 within the required timeframe, prize will be forfeited and awarded to the next runner-up. Potential winners must continue to comply with all terms and conditions of these Official Rules, and winning is contingent upon fulfilling all requirements. Potential winner will be required to sign and return, where legal, an Affidavit of Eligibility, Liability/Publicity Release and/or rights transfer document within 3 (three) calendar days of prizenotification. If any potential winner is considered a minor in his/her jurisdiction ofresidence, Affidavit of Eligibility and/or Liability/Publicity must be signed by his/herparent or legal guardian. If a potential winner cannot be contacted, or fails to complete and respond to the direct message within the required time period, if any prize or prize notification is returned as undeliverable, if any potential winner rejects his/her prize or in the event of noncompliance with these Promotion rules and requirements, such prize will be forfeited and may be awarded to the entrant with the next highest score. Upon prize forfeiture, no compensation will be given.

7. Conditions. BY PARTICIPATING, ENTRANTS AND WINNERS AGREE TO RELEASE AND HOLD HARMLESS SPONSOR, ADMINISTRATOR AND THEIR ADVERTISING AND PROMOTION AGENCIES AND THEIR
RESPECTIVE PARENT COMPANIES, SUBSIDIARIES, AFFILIATES, PARTNERS,REPRESENTATIVES, AGENTS, SUCCESSORS, ASSIGNS, EMPLOYEES,OFFICERS AND DIRECTORS, FROM ANY AND ALL LIABILITY, FOR LOSS, HARM, DAMAGE, INJURY, COST OR EXPENSE WHATSOEVER INCLUDING WITHOUT LIMITATION, PROPERTY DAMAGE, PERSONAL INJURY AND/OR DEATH WHICH MAY OCCUR IN CONNECTION WITH, PREPARATION FOR, TRAVEL TO, OR PARTICIPATION IN PROMOTION, OR POSSESSION, ACCEPTANCE AND/OR USE OR MISUSE OF PRIZE OR PARTICIPATIONIN ANY PROMOTION-RELATED ACTIVITY AND FOR ANY CLAIMS BASED ON PUBLICITY RIGHTS, DEFAMATION, INVASION OF PRIVACY, COPYRIGHT INFRINGEMENT, TRADEMARK INFRINGEMENT OR ANYOTHER INTELLECTUAL PROPERTY-RELATED CAUSE OF ACTION. Any and all federal, state and local taxes are the sole responsibility of the winners. Participationin Promotion and acceptance of prize constitutes each winner’s permission for Sponsor to use his/her name, address (city and state), likeness, photograph, picture, portrait,voice, biographical information, and/or any statements made by each winner regarding the Promotion or Sponsor for advertising and promotional purposes without notice or additional compensation, except where prohibited by law. Entrants who do not comply with these Official Rules, or attempt to interfere with this Promotion in any way shall be disqualified. Sponsor and Administrator are not responsible if Promotion cannot takeplace or if any prize cannot be awarded due to travel cancellations, delays or interruptionsdue to acts of God, acts of war, natural disasters, weather or acts of terrorism.

8. Additional Terms. Any attempted form of entry other than as set forth above is prohibited; no automatic, programmed; robotic or similar means of entry are permitted. Sponsor, Administrator, their affiliates, partners and promotion and advertising agenciesare not responsible for technical, hardware, software, telephone or other communicationsmalfunctions, errors or failures of any kind, lost or unavailable network connections, website, Internet, or ISP availability, unauthorized human intervention, traffic congestion, incomplete or inaccurate capture of entry information (regardless of cause) or failed, incomplete, garbled, jumbled or delayed computer transmissions which may limit one’s ability to enter the Promotion, including any injury or damage to participant’s or anyother person’s computer relating to or resulting from participating in this Promotion or downloading any materials in this Promotion. Sponsor reserves the right, in its sole discretion, to cancel, terminate, modify, extend or suspend this Promotion should (in its sole discretion) virus, bugs, non-authorized human intervention, fraud or othercauses beyond its control corrupt or affect the administration, security, fairness orproper conduct of the Promotion. In such case, Sponsor may select the winners from all eligible entries received prior to and/or after (if appropriate) the action taken by Sponsor. Sponsor reserves the right, at its sole discretion, to disqualify any individualit finds, in its sole discretion, to be tampering with the entry process or the operation of the Promotion or web site. Sponsor may prohibit an entrant from participating in the Promotion or winning a prize if, in its sole discretion, it determines that said entrant is attempting to undermine the legitimate operation of the Promotion by cheating, hacking, deception, or other unfair playing practices (including the use of automated quick entry programs) or intending to annoy, abuse, threaten or harass any other entrants or Sponsor
CAUTION: ANY ATTEMPT BY AN ENTRANT TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROMOTION MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.

9. Use of Data. Sponsor and Zocalo Group will be collecting personal data about entrants online, in accordance with Sponsor’s privacy policy. Please review Dell’s private policy at: http://www.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=000. By participating in the Promotion, entrants here by agree to Sponsor’s collection and usage of their personal information and acknowledge that they have read and accepted Sponsor’s privacy policy.
10. List of Winners. To obtain a list of winners, send a self-addressed, stampedenvelope by October 28, 2011 to: Latitude-E Contest Winners, c/o Zócalo Group, 200 E.Randolph Street, Suite 4200, Chicago, IL 60601.

11. Sponsor. The Sponsor of the Promotion is Dell US SMB Marketing, One Dell Way, Round Rock, TX 78682.

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About Allison Midori Reilly

Allison Midori Reilly is the CEO and Founder of Stirring Media, LLC. Stirring Media, LLC is a content marketing and news production firm that provides content marketing and business blogging services to the small business market. Prior to that, she was a freelance writer, who was published in over a dozen print and online publications, such as Smallbiztechnology.com, American City & County, Ideabing.com, Transport Topics and St. Louis Commerce Magazine. In her spare time, Reilly is an active member of Amnesty International as well as an avid poker player.

  • Megan Harris

    To me, on-the-job reliability in technology means that time after time, I can rely on technology to allow me to communicate with clients and deliver complete articles in an efficient, effective manner. As I neared the demise of my recent laptop, bought in June 2007, I noticed it took longer to boot up, had many problems and was slow in general. Granted, it was quite old at the time and did its best for its age, but dealing with the technological problems did not provide me the reliability a new laptop would bring. 

    As a freelancer, I need reliable technology at all times. I use it for my calendars to stay organized and use my smartphone constantly to check emails, transfer money, look at ideas from others in my industry or contact clients should my work require more time or new changes. You might say I rely a little too much on technology, but in today’s fast-paced world, it is a necessity to use technology to your advantage in on-the-job reliability. Without technology, I wouldn’t grow my freelancing business through marketing and communication in social media without reliable technology. I probably wouldn’t even be writing in the industry I am without reliable technology. It is my lifeline to becoming a successful freelancer.

  • Hazel L

    The best way I’ve found to achieve reliability? Show that I am reliable and accountable, first and foremost!  When the people I work with and lead know that I’ll be there when I say I’ll be there, they are more likely to uphold the expectations we agree upon – this is true for attendance, meeting deadlines, and bringing ideas to the table.

    • Megan Harris

      This is great, Hazel! I definitely agree with this strategy. If you show that you are punctual and can complete work on time (or early!) you can prove that you are a reliable employee.

    • Megan Harris

      This is great, Hazel! I definitely agree with this strategy. If you show that you are punctual and can complete work on time (or early!) you can prove that you are a reliable employee.

  • http://www.facebook.com/profile.php?id=821680135 Adrian Miller

    How do I show reliability? Let me count the ways. By being on time, no—AHEAD of time, accurate, mentally ahead of what the client needs, no—WANTS, on budget or under budget or at least budget expectation, flawless follow-through on all deliverables and then throwing in more. It’s not so difficult really, especially if you treat every customer like they are your one and only. And if someone is going to be my “beta” test, then they sure as heck know about it in advance.  See…simple:)

  • http://www.facebook.com/people/Harold-Cates/633583110 Harold Cates

    Reliability to my business means being accountable. I want each client to be able to count on Less Stress Concierge Services, LLC like we are extended family. We understand that the connection between business and the community is vital. As a business owner it is my responsibilty to complete a circle. My clients and potential clients come to us with an issue that needs to be solved and as the business owner I have to assure that person that we have the solution for that issue. The bottom line to reliability is providing being trusted when being counted on.

  • Anonymous

    I have found that being reliable requires technology, but what is more important is having a deep understanding of my clients’ needs and expectations.  If it requires something done in a short time period then it must be done.  Other less critical issues can be scheduled later.  It is about expectations…  what my clients expect of me and what I expect of my clients,

  • Anonymous

    I have found that being reliable requires technology, but what is more important is having a deep understanding of my clients’ needs and expectations.  If it requires something done in a short time period then it must be done.  Other less critical issues can be scheduled later.  It is about expectations…  what my clients expect of me and what I expect of my clients,

  • http://webstrats.com Randy Shannon

    Reliability goes far beyond technology.  It is your character.  If you promise something, will it be done?  Without that reputation, your business will suffer.  Customers need to know they can depend on you to do what you are supposed to do. You have to prove it every day.

  • http://www.facebook.com/people/Kathy-Harmon/100000098893830 Kathy Harmon

    Trade Secret for Ensuring Reliability – Having technology and systems that are state-of-the-art and having a back-up system just in case.

  • http://www.facebook.com/people/Kathy-Harmon/100000098893830 Kathy Harmon

    Trade Secret for Ensuring Reliability – Having technology and systems that are state-of-the-art and having a back-up system just in case.

  • Debbie Bellows

    In my small business, I treat all of my employees with respect and fairness. I
    am fortunate to have a great group of reliable people that I can depend on.

    • http://Smallbiztechnology.com Ramon Ray

      Congratulations Debbie – you won the Dell notebook! Can you please email me ramon at smallbiztechnology.com for your notebook!!! :)

  • Anonymous

    My trade secret for ensuring reliability is having technology experts who can advise me on my hardware and software needs. To name a few vital issues, between cloud computing, back-up drives, website maintenance, virus scan cleansing schedules for malware and temp files, setting up automated systems ensures worry-free days for my home-based business. I am so grateful for all my tech gurus who keep my ever-flowing digital communications healthy! The Dell laptop would surely enhance my productivity as a mompreneur. Thank you for this great contest Ramon! Savor each day, Regina Bonolo

  • http://www.sandrarand.com Sandra Rand

    As a virtual employee, reliability is crucial in two aspects: 1. I must always be able to rely on the technology (especially mobile) I have to ensure that I’m responsive and present for my clients. 2. I myself must be reliable to my clients so that they feel they are receiving the best possible service from me. Remember that episode of The Office where, during a sales call, Dwight says, “Here’s my card. It’s got my cell number, my pager number, my home number and my other pager number. I never take vacations, I never get sick and I don’t celebrate any major holidays.” That may be a little much, but you get the point. 

    My trade secret for both? Be mindful of Murphy’s Law. Be ahead of the game. Be proactive. Don’t wait until your computer crashes to back up your most crucial information. Don’t wait until a client asks you where that proposal is. Give him a target date, and then get it to him a day early. Don’t wait until that cloud software goes on sale; pour files into the free version of Dropbox for now. Buy an extra battery for your phone. Be there when you’ll say you’ll be there.

  • Anonymous

    Reliability is a mind-set; a recognition that you need to, as they say, walk the walk, and not merely talk the talk.  It has to permeate everything you do.  Once there are holes in your reliability, you aren’t reliable.  So it’s a combination of stragetic anticipation of needs based on experience; a firm commitment to prompt responsiveness (more on this in a moment); and the need and desire to stay current with information relevant to your expertise and to share that with your clients, customers, bosses, or anyone else in your circles.  One final comment on responsiveness, in an excerpt from my website:

    “How can I “prove” to prospective clients that I am far more responsive (by e-mail, phone, and in person) than most lawyers, arbitrators, and mediators?  I can tell you that many people come to me specifically for my reputation for responsiveness, but that’s just me blowing my own horn.  I can tell you that I try to treat others as I’d want to be treated were I paying for the services, but I guess anyone could say that, whether or not it’s true.  But here’s one unrefutable act that does demonstrate that responsiveness is high on my list of priorities: Several years ago (long after most lawyers had websites), when a client told me that I was the most responsive lawyer around, something clicked for me, so I checked whether the following two web domain names already had been taken by others: http://www.responsivelawyer.com and http://www.responsiveattorney.com — surprisingly, they both were available and I took them (if you enter those URLs into your browser, you’ll return to the home page of my website).  It astounded me that none of the more than 1.1 million lawyers in the USA at the time had thought of claiming either of those web domain names before 2007.  This perhaps sheds some light on why “unresponsiveness” is one of the main reasons clients cite for switching their legal counsel — so many lawyers do not even think about how important it is to be attentive to those who pay for their services.” 

  • Anonymous

    Reliability is a mind-set; a recognition that you need to, as they say, walk the walk, and not merely talk the talk.  It has to permeate everything you do.  Once there are holes in your reliability, you aren’t reliable.  So it’s a combination of stragetic anticipation of needs based on experience; a firm commitment to prompt responsiveness (more on this in a moment); and the need and desire to stay current with information relevant to your expertise and to share that with your clients, customers, bosses, or anyone else in your circles.  One final comment on responsiveness, in an excerpt from my website:

    “How can I “prove” to prospective clients that I am far more responsive (by e-mail, phone, and in person) than most lawyers, arbitrators, and mediators?  I can tell you that many people come to me specifically for my reputation for responsiveness, but that’s just me blowing my own horn.  I can tell you that I try to treat others as I’d want to be treated were I paying for the services, but I guess anyone could say that, whether or not it’s true.  But here’s one unrefutable act that does demonstrate that responsiveness is high on my list of priorities: Several years ago (long after most lawyers had websites), when a client told me that I was the most responsive lawyer around, something clicked for me, so I checked whether the following two web domain names already had been taken by others: http://www.responsivelawyer.com and http://www.responsiveattorney.com — surprisingly, they both were available and I took them (if you enter those URLs into your browser, you’ll return to the home page of my website).  It astounded me that none of the more than 1.1 million lawyers in the USA at the time had thought of claiming either of those web domain names before 2007.  This perhaps sheds some light on why “unresponsiveness” is one of the main reasons clients cite for switching their legal counsel — so many lawyers do not even think about how important it is to be attentive to those who pay for their services.” 

  • http://brothatech.com/ Terrance Gaines

    My trade secret to reliability is being flexible; willing to learn/change/adjust/adapt. 

    As a technology consultant/freelance tech writer, I don’t just share about the latest and greatest in technology for more followers, friends, connections, or circle additions (I think I covered all the social networking sites), I make sure to learn about the newest in technology in order maintain my SME credibility. As an added bonus, I share what I have learned with others (clients or otherwise). That is what makes me reliable.

    So when my peers like Ramon Ray (plug) look to me to find out what’s going in the world of tech, I might just be able to hip him to a [tech] thing or two.

  • Dov Weinstock

    Develop, refine, and follow procedures! We have developed and continue to refine our procedures for Internet Marketing and Lead Generation for our clients, based on industry best practices (which of course can change over time at Google’s whim!). By making sure that each client benefits from our experience and skills, we ensure that they are getting the best service we can provide – every time.

  • http://twitter.com/blakekaplan Blake Kaplan

    My trade secret is being flexible. I’m in the news business, so you often need plans A, B, C and D. You have got to learn to adjust your plans when news happens.

  • Anonymous

    Give people what they want when they want it. Regardless of what your opinion is or whether or not they’re right, the customer wants what they want and if you give it to them, they will deem you reliable.

  • Anonymous

    Reliability comes from an ethic within that drives for results that are delivered with accuracy, integrity and within time and budget… this starts as a personal ethic with me, as the CEO/President, and then is brought through me to my entire organization… it is a passionate part of our corporate values and vision… this is how it becomes a “trade secret” for us.

  • Howard Kaplan

    As an attorney who writes a lot of appellate briefs, reliability comes from constantly being accurate on representations made about a case citation.  Law clerks review briefs for accuracy and for reliablity.  When you consistently cite cases for the proper holding, the clerk will begin  to trust your citations and begin to rely on other cases that you have cited later in your brief.  If you misrepresent what cases actually hold, clerks will see that you are misrepresenting cases and begin to question every aspect of your brief.

  • Anonymous

    I read the book the Checklist Manifesto.  It helped me so much in business.  If something is on a checklist then your reliability will really increase and your customers will be happier and you’ll make more profits.

    http://www.stradecis.com

  • Anonymous

    reliability is demonstrated by work ethic and dependability.  It is important to stress your expectations up front and don’t back down from them ever. 

  • Paula Brown

    Know your own expectations. Read each resume/application thoroughly before you setup an interview with anyone. Once you know they meet your qualifications then screen and interview. When you find people that match your expectations hire them and train them well. Show each other respect. Keep the business clean and all equipment, etc. working properly.

  • Hazel L

    Regarding technology, reliability is not just about getting the latest software and hardware, but also about knowing what tech best fits your team, just as you would research the needs of your clients.  Here I would posit that long-term productivity is directly related to workplace satisfaction.

    By consistently communicating with your team from the beginning, and regularly over the course of a project or daily work, you can assess their work needs and frustrations, and over the long-term you can better predict what products will increase and maintain high productivity.

  • http://twitter.com/blakekaplan Blake Kaplan

    Another of my trade secrets for ensuring reliability is finding out what motivates the people I work with. People all have different motivations — money, recognition, a desire to serve people are some of the most common motivators. Once you know what motivates a particular person, use that knowledge at specific times to individualize your dealings with that person. 

  • Eric Brown

    Hire your employees carefully. Do not micromanage because people like to feel trusted and valued. Set goals for your employees and give rewards to the top performers.Once the employees see others with great rewards it will motivate them to improve.Any technology in the work place should be up to date and each employee should be trained to use it.

  • Debbie Bellows

    I try to be an example to my employees and I periodically reward them for their reliability which subsequently leads to my success. 

  • Debbie Bellows

    I try to be an example to my employees and I periodically reward them for their reliability which subsequently leads to my success. 

  • Howard Kaplan

    In writing briefs, another element of reliablity is not to raise issues which have no merit.  When you appear before a court of appeal and routinely make arguments which have no merit, all of your arguments will be questioned.  When you only make arguments which have merit, the Court will begin to rely on the fact that your briefs raise genuine issue. 

  • http://www.facebook.com/stan.tiner Stan Tiner

    The key to reliability starts and ends with a motivated work team that knows the company’s goals and shares in the success of the organization, so it is necessary to communicate the values in a clear manner, and to make sure that everyone is treated fairly.

  • Vickie Tiner

    Quality control is of vital importance.  It is important to communicate to your employees that all of the product offered to your customer base must be of the highest quality, and as a manager you should be involved to some degree in the oversight in this part of the operation. 

  • Anonymous

    The key to reliability is delivering what you promised. Not doing so undermines customer confidence. If they don’t believe you will deliver — on time — they won’t consider you reliable.

    • Anonymous

      Hi there,

      My name is Nicole and I work at the word-of-mouth
      marketing agency that is working with Dell to promote the Latitude-E family of
      laptops. We appreciated the advice you posted about on-the-job
      reliability
      and we are considering including it in an eBook (containing trade
      secrets shared during the campaign) which will be distributed to SMBs
      (at no charge).

      If you are interested in having your advice included, please contact me at nsiegel@zocalogroup.com.

      Thank you!

      Nicole

  • http://www.facebook.com/profile.php?id=832425623 Rachel Faulkner

    Reliability is training your employees.