How many times have you had to scramble for a deleted email, only to ask IT go to and get it for you? Or how about dealing with that guy in the office that has to hit “Reply All” with every single email? All that and more can be solved with MailArchiver from GFI Software.
“MailArchiver is a central repository for emails,” said Phil Bousfield, General Manager of the GFI Infrastructure Business Unit. “It keeps a permanent record of all company email, making it searchable and something that end users can get into.”
In recent research from GFI, 69 percent of U.S. businesses say employee requests for deleted email retrieval negatively impact IT staff productivity. MailArchiver takes IT out of the picture for deleted email retrieval by allowing the employee to access the archives themselves and find that email. It’s also compatible with almost all email hosts, such as GMail and Outlook.
That same research also found that 75% of those questioned use email for communication trend analysis, while three quarters use historical email to plot response times to customer queries, particularly in sales-driven environments. Not only can MailArchiver improve IT staff productivity, but aid in providing that trend and response time analysis that businesses really need.
“MailArchiver creates a communication flow, and it’s not what people expect,” said Bousfield. “It’s a lot more visual.”
Besides communication flows, MailArchiver can also generate reports about email responsiveness, email storage, inactive accounts, inappropriate words, and webmail usage. This type of information can be helpful in setting company email policies, or in policing those who are abusing company email privileges.
“This is something that every company should have, even in just considering the scope of the business value of the emails” Bousfield said. For him, email is particularly important since they can be a permanent record of business deals, and an archiving solution can make it easy to refer back to what was said to whom.
About 75 percent of those surveyed valuating the data contained within email archives at more than $100,000, with that value derived from the key company knowledge, workflow information and customer contact data contained in all those emails. Another 19 percent said that information was “priceless”. MailArchiver is also incredibly affordable, with a starting price of $29 per mailbox (10 to 24 mailboxes), including one year of maintenance.
“Small and medium-sized businesses are wanting a solution with enterprise capability, but not enterprise price and complexity,” Bousfield said. “I think we’ve achieved it. It’s a scalable solution where the only limit is the hardware.”