Best Buy’s customer IT support services for home and businesses, GeekSquad, wants to aggressively continue to grow its customer base by working with IT partners to resell their services.
The resellers are not going to be your local IT consultant (GeekSquad competes with them) but will be those IT companies who do not provide consulting services but focus on installing managed phone services, network cables, etc.
These companies don’t want to provide computer and network support to their customers, but can turn to GeekSquad to do it and get paid for the referral.
What does this mean to you?
If you are looking for IT support for your business, you can find it from your local IT consultant, national brands such as Dell, GeekSquad, retailers such as Staples. Lot’s of choices for you to choose from. Is one BETTER than the other. Personally, I like a local IT consultant the best. These guys know you personally and might have 5 – 25 or so customers – so YOU are very important to them.
On the other hand, retail IT support services such as GeekSquad or Staples are options if you don’t have an IT consultant to turn to and just like having a brand such as BestBuy or Staples to help you.
Companies such as Dell, HP or other similar vendors provide a variety of “soup to nuts” technology advisory services to their customers. In the case of Dell it’s provider computers (of course), but also installation and support services, and now cloud services to help growing businesses migrate to Salesforce or other cloud applications.
GeekSquad’s press release reads:
Through the Geek Squad Partner Program, Geek Squad will work with third-party sellers to provide services for their own customers, including Geek Squad Office Support which features Geek Squad Agents available for unlimited 24/7 support via phone, online chat, remote, and, with an option to include on-site support.
Geek Squad has developed a SMB program that is easy to do business with and provides partners with the tools to make them successful. The Partner Program targets partners who focus on SMBs, to sell the PC, mobile, networking and infrastructure support services. Target partners include carrier-like master agents, IP telephony resellers and wiring and cabling resellers. And the Partner Program site, http://partnerprogram.
geeksquad.comoffers tutorials, trainings, sales environment videos and as well as registration.
“Geek Squad was founded 17 years ago as a small business technology service and support task force,” said George Sherman, senior vice president, services, Best Buy. “Today, our strategic priorities to grow our services business have set the stage to leverage its heritage as a small business resource. With our service offerings, the expertise of our Geek Squad Agents nationwide, and our solid brand reputation, we believe Geek Squad is uniquely equipped to partner with the resellers community to meet the needs of small business customers today.”
The Geek Squad Partners Program service plans are designed to help customers with diagnostics and repair, client and server administration, and network integration, including network, firewall, VPN, and server support as well as data backup and transfers. Geek Squad Office Support currently offers two plans: the Standard Plan with unlimited 24/7/365 phone and online support for $24.99 per month per seat, and the Advanced plan with unlimited 24/7/365 phone and online support plus on-site agent support for $49.99 per month.
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