Brian Dunn has been with Best Buy for almost 30 years, today he resigned as CEO, reports the Wall Street Journal. His resignation is not so much a reflection on Mr. Dunn as it is on market forces (the big challenge that Best Buy faces – ie Block Buster losing relevancy). And my BIG kudos to Mr. Dunn and what he has created over the years.
But my concern are small businesses.
Although many small businesses go to 1) online retailers like Amazon.com for tech needs, then others turn to 2) online retailers with solution arms, like Dell, CDW and others and still others do have 3) local IT consultants, there are yet a fourth group that really looks to retail stores for their tech needs and for cheap advice from the show floor.
When your printer breaks, you walk into Best Buy or Staples and some nice geek will usually help you out.
Best Buy is in trouble, taking huge hits from online retailers (I have not shopped for tech gear in a physical store in a long time), so is Radio Shack and any other box retailer.
FOR THOSE SMALL BUSINESS OWNERS who do not have a relationship with a local IT consultant get one. These guys and girls are your local tech warriors who can server as trusted advisers to help you use technology in your business. You also should have a relationship with a few trusted service providers, computer (Dell, HP, Lenovo, etc), telecommunication, online marketing and etc.
Sure Best Buy’s CEO is leaving, but your local IT adviser is still around.
Also, Verizon Wireless retail stores offer FREE training on mobile technology and Grovo is a great place to start to learn about hundreds of online services.
In the New York area some IT consultants who come to mind are Help With A Smile, CMIT Solutions, Isko Consulting and many others
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