Hosted Phone Systems Extend To Smartphones and File Sharing Services

Hosted phone systems, such as provided by Ring Central, M5, Alteva, Momentum Telecom, 8×8, Avaya and many others enable growing businesses to NOT host their own phone system but have that phone system hosted by a managed service provider.

These services give you full fledged telephone systems that you can manage from a web browser or in many cases from your smartphone.

Recently RingCentral upgraded its service offering to include three new features:

  •  RingCentral Touch– Enabling full management capabilities from any tablet or smartphone. Intuitive customizable settings for administrators and users provide unmatched flexibility and control.
  •  RingCentral Presence – The ability to see if an employee is on the phone has gone beyond desk phones to now include mobile devices, truly integrating mobile users and improving productivity.
  •  RingCentral Connect – RingCentral integrates with Dropbox, Box and Google Docs, enabling customers to fax documents stored in their favorite cloud application, directly from their RingCentral service.
The feature that I really like is smartphone presence. For those users who are mobile, RingCentral knows if they are available or not – even if you are on a smartphone. As smartphone use increases hosted phone service providers will need to ensure their services are not only accessible but fully integrated with smartphones, as RingCentral has done.
Secondly, so many business professionals use online storage services like Dropbox, Box and Google Docs – it’s great to see the integration of these services into RingCentral’s service and I’m sure this capability is with other managed phone providers as well.

 

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About Ramon Ray

Ramon Ray, Marketing & Technology Evangelist, Smallbiztechnology.com & Infusionsoft. Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook