Online shopping is often associated with a detachment between the business and consumers because of the lack of a physical prescience and the human touch. As prospective customers have an increasingly short attention span, having an effective website is crucial for increasing customer retention. While there are many factors which go into creating a solid user experience, adding an automated chat box is a very effective and unique way to add a human touch to your site.
Not to be confused with those cheesy virtual humans which greet you after accidentally stumbling on a spam site, live chat boxes remain out of the way until the user decides to interact. Acobot provides a fairly affordable service for many small businesses by offering a free tier, with their highest end tier topping out at only $49/month. As the plans primarily differ in the amount of chats permitted per month, the product is very easy to scale. For persons running noncommercial websites, Acobot even offers unlimited chats at no cost.
Overall the product is intuitive and very accurate. During my testing on Acobots’ site I was able to carry out human like conversations without having to change my conversational style. The robot can be trained to block/ignore profanity, and even has the ability to direct users to pages relevant to their queries. For example asking about the company will send the user to the Acobot about page, while asking about pricing directs users to their price table.
Programming Acobot is done easily in a straightforward process. After logging into your control panel, simply ask the bot a question and then type the desired response. No code to learn and no difficult linguistics. Just straightforward questions and answers between your company and potential customers. Although it would be very difficult to program answers for every question a customer might raise, Acobot makes for an excellent way for customers to be directed to key sections of your website, or even have common questions about your products/services answered.
By adding Acobot to your existing sales and support flow, you can cut down greatly on support overhead while increasing satisfaction by providing quick answers to their questions.