Tech Thursday (7/19): OfficeDrop Improves Desktop Sync and Search for Windows, Dell’s New Laser Printers Improve Productivity, Verizon Teams with Best Buy’s Geek Squad

OfficeDrop Dramatically Improves Desktop Sync and Search for Windows

 

Dell’s New Laser Printers Can Improve Productivity, Offer Uncompromising Reliability

 

Verizon Teams with Best Buy’s Geek Squad to Offer New IT Help Desk Services

 

 

 

OfficeDrop Dramatically Improves Desktop Sync and Search for Windows


 Scouring the Cloud for Your Files is Simple with OfficeDrop


CAMBRIDGE, MA — OfficeDrop announced a major upgrade for its Windows apps and online cloud storage platform, which now makes syncing files and searching the cloud as easy as it should be. Users can now instantly sync any folder with a simple right-click, as well as use OfficeDrop’s powerful search engine to find files by filename, words contained in the file, and upload date, among other data. This includes scanning to synced folders from mobile devices, which instantly places documents on a Windows PC.

“We want Windows users to know that there are app makers like OfficeDrop out there who are still building solutions for them,” said Prasad Thammineni, Co-Founder and CEO of OfficeDrop. “We know that 91% of small businesses operate on Windows, so this update will make our customers’ lives easier, right away. OfficeDrop has always been built specifically for the small business user, and this is no exception. Just wait until you see what we have planned for Windows 8!”

OfficeDrop believes that search results shouldn’t be ugly or hard to sort through, either. Their unique interface lets users search documents better than if they had the original paper, using thumbnail or thumbnail plus text result views that highlight the search term in the file, depending on their preference. This is more than just an aesthetic upgrade. Research shows that people remember their paper documents visually, so OfficeDrop lets them search that way, too.

And, what good is the cloud if it’s not easily shared? With OfficeDrop, users create a unique URL from any synced file. This makes it sharable with anyone, anywhere with internet access. We call it Sync2Link(tm) File Sharing. Simply right-click a synced file, choose “share as a link,” and use the URL to spread that file and spread on Twitter, Facebook, through email, however you like! Those with the link can view or download the file as they please. For security, users can revoke access, or remove links, as desirable.

As an added bonus, OfficeDrop has increased the size of its free cloud storage plans to 5 GB for new free users who sign up before the end of June!

OfficeDrop is a complete cloud solution for businesses, from digitizing documents for the cloud to storage accounts that are sharable with teams. To learn how OfficeDrop makes digital life simple with its scan-and-capture apps and services, visit www.officedrop.com.

 

Dell’s New Laser Printers Can Improve Productivity, Offer Uncompromising Reliability


Dell has announced a portfolio of new laser printers designed to improve productivity and enable innovation in diverse, complex printing environments. The powerful color and monochrome single function and multi-function printers are the latest in a series of enhancements to Dell’s 
imaging portfolio, and comprise a set of compelling and competitive end-to-end imaging solutions for home offices and small and medium businesses. 

“Dell’s imaging solutions offer reliable print management, the ability to digitize content for sharing throughout an enterprise, and integrated document processes for an efficient work environment,” said Hui Li Lee, general manager, Global Imaging, and executive director, Dell Software & Peripherals. “The new laser printers are the first of a series of imaging portfolio updates offering simple, easy-to-use products that deliver unsurpassed user experiences.”

The two new color laser printers and three new monochrome laser printers will help maximize user productivity and office efficiency by offering an ideal combination of performance and value. The systems are feature-rich, affordable, and easy-to-use, allowing customers to create a flexible and collaborative digital document ecosystem. Users can also enjoy simple, fast and direct printing via the Dell Mobile Print application for Android™ devices.

“Our new portfolio of laser printers underscores our commitment to delivering end-to-end solutions that drive business outcomes and allow our diverse customer base to do more in pursuit of their personal and professional dreams,” said PaulHenri Ferrand, vice president and general manager of Dell’s Software & Peripherals division. “Our line of imaging equipment allows customers to gain efficiency and realize a lower total-cost-of ownership with a ‘print right’ approach and digital document ecosystems powered by Dell.”

Color Laser Printers
The C3760n, C3760dn and C3765dnf color laser printers can empower businesses to do more by driving an efficient and reliable print environment. The easy-to-use, feature-rich and versatile range of color printers will transform documents into vibrant and professional color prints while offering long-term savings. 

Monochrome Laser Printers
The B1160, B1160w, B1260dn, and B1265dnf monochrome laser printers are perfect for small businesses looking to enhance their productivity and do more with less. Customers can manage print reliably and affordably with the new monochrome systems, and create an efficient work environment conducive to the growth of their businesses. Robust connectivity options are great for mobile users, while low upfront costs contribute to an affordable total cost of ownership. 

Pricing and Availability
The B1160 (US$99), B1160w (US$119), B1260dn (US$149) and B1265dnf (US$249) monochrome laser printers are available worldwide today. The C3760n (US$549), C3760dn (US$649) and C3765dnf (US$1,099) color laser printers are also available worldwide today.

Additionally, Dell has updated its popular 2355dn multifunction monochrome laser printer with pre-install menu shortcuts and other productivity features, offering small and medium businesses and larger workgroups efficient print management. The enhanced 2355dn (US$599) is available for order today. For existing 2355dn owners, the new features are available for download via a firmware update.

 

Verizon Teams with Best Buy’s Geek Squad to Offer New IT Help Desk Services for Small and Medium-Size Businesses

 

Remote IT Administration Support Also Available for Supporting a Company’s IT Infrastructure

 

 

NEW YORK, July 18, 2012  — Verizon has enlisted Best Buy’s Geek Squad to provide a new set of services to meet the increasingly complex information technology requirements of small and mid-size businesses across the country.  Verizon designed the solution, IT Help Desk, to help small and medium-sized companies, which often cannot support in-house staffing resources, keep the focus on their business by leaving technology challenges and opportunities to a dedicated team of specialists.

Geek Squad Agents are available round-the-clock to assist with implementing new technologies or trouble-shooting any end-user issues that may arise.  Examples include assisting a medical practice with maintaining the connectivity of its tablets so it can quickly and securely transmit medical records for quality patient care; working with a local retailer in need of malware removal and up to date security patches; or helping a business that needs to synch files from various devices to keep the most up to date customer database.

“Technology innovation continues to unlock value and create revenue opportunities for small and medium businesses, which are the lifeblood of the U.S. economy,” said Janet Schijns, vice president of vertical solutions and channels for Verizon Enterprise Solutions.  “Our new offering allows business owners to tap into today’s sophisticated wireless and advanced technologies with the peace of mind that trusted tech support is readily available anytime the need arises.”

The new offering adds Geek Squad support to Verizon’s leading IT platforms such as mobility and security to give customers the tools they need to enable the most up-to-date technology to compete and grow their businesses.  Whether assisting a customer with synching mobile devices to network resources for increased agility, or adding virus protection for device security, IT Help Desk allows Verizon’s small and mid-size business customers to focus on the myriad of other daily activities required in running a business and serving customers.

“Customers are searching for support solutions that provide a consistent level of service and flexibility,” said Rob Brothers, program director, software and hardware support services at IDC.  “Verizon’s services, with their Best Buy alliance, create a compelling offer to the SMB.”

All Help Desk levels of service include 24/7 phone and online support, where Geek Squad Agents can be engaged for services such as wireless connectivity, virus definition updates,  malware removal and software updates.  Advanced support adds services for mobilizing a workforce with tablets and smartphones, and virtual private network connectivity and support. Premier goes even further, with proactive support such as device monitoring and system maintenance in addition to application maintenance.  Onsite dispatch is also available if the issue cannot be resolved via phone or online assistance.

“The relationship we’ve established with Verizon is a good example of how Geek Squad is taking things deeper with customers, and finding new ways to reach them,” said George Sherman, senior vice president of Best Buy Services.  “Verizon will use Geek Squad’s expanding remote support capability along with our other support channels to ensure that customers receive trusted IT guidance whenever and wherever they need it.”

In addition, Verizon offers IT administrative support to businesses for their day-to-day IT operations such as managing user rights and access; remote monitoring of routers, switches and firewalls; server management and monitoring; and, most up-to-date security protection.

Watch a video detailing Verizon’s new IT Help Desk solution.

IT Help Desk has launched nationally and is available for purchase.  Customers interested in adding IT support can place orders online or speak to a sales representative by accessing the information on the following page: http://www.verizonbusiness.com/Medium/products/itinfrastructure/helpdesk/

 

avatar

About Carolyn Crummey

Carolyn Crummey is a business and technology strategist and the owner of VirTasktic (www.virtasktic.com), an agency dedicated to providing high-level virtual services to small businesses and entrepreneurs. A lover of technology and small business, Carolyn has built a career on the intelligent use of technology to increase business efficiency and productivity, which ultimately leads to greater profitability. Carolyn works closely with her clients to understand their challenges and helps them integrate the best technology solutions into their businesses so they too can enjoy great successes. You can follow Carolyn on Twitter at @CarolynCrummey or @VirTasktic.