This investment reminds me of the three types of CRM vendors on the market. Some are really good engineers (speeds and feeds), others want their software to look pretty.
But what’s hard is to make it LOOK good, have a great back end and feature set and also build a company whose culture is focused on, understands and appreciates small business owners and a company that is built to last.
Here’s a short video of some thoughts I have on this. Watch it below or here - http://www.youtube.com/watch?v=JZHDAjCyUuE