Social Biz Atlanta 2013: Improving Customer Experiences

On February 22nd customer relationship management (CRM) & social business industry experts and solution providers will be in Atlanta, Georgia for the 2nd Annual ‘Social Biz Atlanta‘ – a free one day information packed seminar. The theme of Social Biz Atlanta 2013 is on Improving Customer Experiences by Improving Your Ability to Beat Their Expectations. The full day conference is being held at the Georgia Tech Research Institute Conference Center in Midtown Atlanta.The day will focus on the continuing journey companies are on to transition their approach to “social” away from a narrow, reactionary set of disconnected activities, to a full-fledged corporate culture strategically aligned to build long-lasting relationships with today’s empowered customer. Social Biz Atlanta 2013 is free to attend, but you must register online ahead of time due to limited seating.  By registering online and attending the event, you will have a chance to win great prizes like an iPad Mini, Kindle Fire, Microsoft products, and more.

Topics Include:
  • Serial Entrepreneurship in the Age of Social Business
  • The Subscription Economy: Why Subscriptions Are Good for Business and Customer Relationships
  • Gamifying Your Business to Improve Customer Experience and Employee Satisfaction
  • Marketing Automation – Combining Social, Email, SEO and Content Marketing to Optimize Customer Acquistion
  • Leveraging Social, Mobile and The Cloud to Give Customers Something to Talk About – Something GOOD!
  • Content, Curation, Community and Influence
  • The Realities of Becoming a Social Business, Revisited
  • A Look Into The Future of Social Business

Speakers Include:

  • Brian Bell, Chief Marketing Officer, Zuora
  • Ashish Bisaria, Senior Vice President, Customer Experience, Manheim
  • Rick Burnes,  Product Marketing Director, HubSpot
  • Anita Campbell, CEO and Publisher, Small Business Trends
  • Robin Carey, CEO, Social Media Today
  • Teresa Caro, Vice President Social Marketing at Engauge
  • Ginger Conlon, Editor-in-chief, Direct Marketing News
  • David Cummings, Cofounder of Pardot
  • Bert Dumars, Vice President, Principal Analyst Serving CMOs at Forrester Research
  • Donna Ennis, Project Director, MBDA Business Center
  • Jon Ferrara, Founder of
  • Tricia Gellman, Senior Director, Product Marketing at
  • Art Hall, Director, Alvarez and Marsal
  • Rob Houser, Senior Director, Product Management at Sage
  • Paul Greenberg, President of the 56 Group & Author of CRM at the Speed of Light
  • T.A. McCann, VP of Product Strategy of BlackBerry, Founder of Gist
  • Scott Mitchell, CEO of
  • Judy Mod, Founder of Social Gastronomy and The Social Executive Leadership Council
  • Jeff Nolan, VP of Product Marketing, Get Satisfaction
  • Kyle Porter, Founder of
  • Ramon Ray, Publisher of
  • Nate Skinner, VP, Enterprise Marketing, Salesforce
  • Michael Thomas, Customer Success Manager, Microsoft
  • Heidi Tucker, Vice President, Global Alliances at InsideView
  • Raju Vegesna, Evangelist for Zoho

Register today for this great one day event!

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Carolyn Crummey is a business and technology strategist and the owner of VirTasktic (, an agency dedicated to providing high-level virtual services to small businesses and entrepreneurs. A lover of technology and small business, Carolyn has built a career on the intelligent use of technology to increase business efficiency and productivity, which ultimately leads to greater profitability. Carolyn works closely with her clients to understand their challenges and helps them integrate the best technology solutions into their businesses so they too can enjoy great successes. You can follow Carolyn on Twitter at @CarolynCrummey or @VirTasktic.

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