Comments on: Your Brand Cannot Deliver Customer Service. Only Your Employees Can. US Airways Case Study http://www.smallbiztechnology.com/archive/2013/02/your-brand-cannot-deliver-customer-service-only-your-employees-can-us-airways-case-study.html/ tech insight and news for small business Sat, 18 May 2013 08:59:00 +0000 hourly 1 By: Ramon Ray http://www.smallbiztechnology.com/archive/2013/02/your-brand-cannot-deliver-customer-service-only-your-employees-can-us-airways-case-study.html/#comment-2752 Ramon Ray Fri, 22 Feb 2013 16:44:00 +0000 http://www.smallbiztechnology.com/?p=32527#comment-2752 Dave, thanks Dave, thanks

]]> By: Dave Thackeray http://www.smallbiztechnology.com/archive/2013/02/your-brand-cannot-deliver-customer-service-only-your-employees-can-us-airways-case-study.html/#comment-2749 Dave Thackeray Fri, 22 Feb 2013 15:13:00 +0000 http://www.smallbiztechnology.com/?p=32527#comment-2749 Fantastic. It's that human touch thing again. Do as you would be done by. Irrespective of the advances in technology, it all boils down to empathy in getting and keeping profitable customers. Great job, Ray! Fantastic. It’s that human touch thing again. Do as you would be done by. Irrespective of the advances in technology, it all boils down to empathy in getting and keeping profitable customers. Great job, Ray!

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