Salesforce’s Social Productivity App “Do” Now Does More

Salesforce‘s social productivity app Do has picked up nearly 100,000 businesses as users. Much like Asana, Do is for project and task management and tracking. It’s built like a social network, but designed for work. Do’s features include reminders, groups, calendar sync and Google Drive and Gmail integration. Coworkers can discuss tasks and projects on Do and access everything from iOS and Android apps.

Just recently, Salesforce announced a whole swath of new featured integrations, with favorite tools like Dropbox and Desk.com. Do can:

  • Market to your current and future customers: Engage with prospects and customers through Wufoo online forms – the filled out forms then automatically become actionable contacts, deals and tasks in Do.
  • Sell to your customer: Contactually automatically creates Do Contacts for people and prospects you interact with via email. It also spins up reminders and Do tasks so you follow up with the right people at the right time, helping you close more deals.
  • Share files with your customers: Sharing content with customers is fast and easy with Dropbox and Google Drive. All it takes is one click directly within Do to circulate content and materials to the people who matter most to your business.
  • Bill your customers: Harvest on Do makes time tracking painless. Click on the stopwatch within a specific Do task to quickly log your hours for a specific customer, making reporting seamless and fast.
  • Service your customer: Link Salesforce Desk.com, the leading service cloud for small businesses, with your Do account to handle customer service issues quickly and collaboratively to give your customers the best experience possible. It’s simple to tackle difficult customer support issues by quickly escalating them as Do tasks for follow up.

And there’s more to come, as Do has publicly released its API to allow developers to build Do integration into any third-party app. We’ll see how it all pans out, but since Asana released its API first and integrated Dropbox first, this might just be playing catch up. That said, Google picked Do over Asana to get stuff done, so there must something to it.

Do you use Do? Hey, almost every word in that question rhymed. Let us know in the comments what you think about these new features and social productivity apps in general!

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Vincenzo Ravina is a writer, journalist and giraffe enthusiast from Halifax, Nova Scotia. You can learn more at his website, http://VincenzoRavina.com, or follow him on Twitter at @RavinaSBT.

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