Hotels Move To Technology Solutions To Cater To Business Travelers

Radisson has been working on overhauling their hotels to meet the needs of technologically savvy guests and business travelers. As we’ve covered in the past, hotels are increasingly trying to leverage technology to make your stay as easy as possible. For business users, this is incredibly important, as when you check in to a hotel, you’re often making your room into a mobile office.

Hotel chains are starting to recognize that good, strong WiFi signals in all areas of the hotel are a huge selling point for them. Lindsey Ueberroth, president of the Preferred Hotel Group, told the New York Times that the number one thing travelers want is high-speed Internet access and enough bandwidth to download videos, social media and music.

In a national pilot program, Radisson has been attempting to boost internet availability, eliminate queues for check-in and check-out, and help you make the most of your stay with a new app. From now through spring and summer 2013, Radisson guests visiting select pilot hotels in La Crosse, Wisconsin; Phoenix, Arizona; Salt Lake City, Utah; and Seattle, Washington will find technologically-driven amenities and services. Let’s take a look at the details:

Check-In Choice Kiosks

Radisson is evaluating the ability for guests to have a digital check-in, allowing them to bypass the front desk, obtain their key from a kiosk in the lobby, and access their room quickly and conveniently. Customers can enter their credit card information online and check-in 24 hours in advance of their stay. Upon virtual check-in, guests will receive a confirmation email containing a bar code that is unique to their reservation. When customers arrive at the hotel property, they simply approach the Check-In Choice Kiosk in the lobby, scan their unique bar code, and receive their requested number of automated room keys.

iConcierge Mobile App

Radisson teamed up with Runtriz, a leading developer in hotel industry software, to create a new mobile application that recently launched on April 1, designed to help guests make the most of their hotel experience. The application, appropriately named iConcierge, is a virtual tool that allows guests to create personalized itineraries, access the local scene, create customer service requests, stream live music, check flight information, and much more. In lieu of flipping through the in-room customer service directory, guests now have the ability to make a request within twelve groups of customer service options. Whether they’re looking to request housekeeping services, order room service, book a spa appointment, or request a taxi, it’s as easy clicking a button on their virtual device anytime, from anywhere. Meeting and event planners will take a particular liking to iConcierge, as it allows organizers to virtually host personalized agendas, create menus, request transportation, send instant messages to onsite groups, and portably communicate with hotel staff for immediate requests and requirements.

For more on business travel apps, see our list of must-have travel apps.

Internet Connectivity

From leisure travellers looking to stay in touch with family and friends, to business travellers requiring a convenient office on-the-go, the price of staying connected can become a costly necessity. Recent studies have shown that the demand for complimentary Internet access is indefinitely increasing and becoming a determining factor on where guests choose to stay. To fulfil this necessity, all Radisson hotels in the U.S. currently provide complimentary Internet to Club Carlson rewards program members. Additionally, nearly all Radisson hotels across the U.S. offer complimentary high-speed Internet access to all hotel guests and lobby visitors.

Tell us the comments about your best experiences with hotel technology. What do hotels still need to improve? What do you wish you had at every hotel you check into?

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Vincenzo Ravina is a writer, journalist and giraffe enthusiast from Halifax, Nova Scotia. You can learn more at his website,, or follow him on Twitter at @RavinaSBT.

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