I was looking to buy a new computer two weeks ago. I checked out a few websites, isolated some of my favorites, but I wasn’t ready to make a purchase yet. The next day I visited Facebook and amongst the jokes and status updates, on the right side of the page, was one of the computers I had been viewing the day before. Was it an eerie coincidence? No, it was Facebook Retargeting.
For those unfamiliar with Facebook Retargeting, here is a quick run-through. A user visits your page, and shows interest in a particular product or service. A cookie is then placed on the user’s computer. If that user walks away without making a purchase, custom ads are run on the right panel of Facebook, tempting the user to return to your website and make the purchase.
Over time and multiple retargeting efforts, you can see how this tactic can boost sales with customers you thought you lost. However, while Facebook Retargeting may be a good option for your small business, there are specific dos and don’ts to maximize its impact. Perfect Audience, a company that offers Facebook Retargeting services, has some great ideas on doing it right.
- DO keep your ads fresh! Use a variety of ads and monitor them over time to see which ads are performing the best.
- DO set conversion goals. They will give you insight and motivation for your retargeting efforts.
- DO point some retargeting efforts at people who signed up with your website or made a purchase. Their past behavior indicates that they may be repeat customers.
- DO have a special campaign that retargets people who failed to complete your sign up process. A sign up process may have 2 or 3 steps, and if people leave before fully signing up, you should be retargeting them.
- DO create ads that stand out. Colors like blue, green, red, yellow and orange will make your ad pop out instead of blending in with the Facebook background.
- DON’T over focus on users who have already converted. If they’ve already signed up for your offer, you’ve won the battle and should start focusing on people who haven’t been converted yet.
- DON’T use a retargeting platform that doesn’t differentiate among click-through and view-through conversions.
- DON’T separate retargeting data from customer data. Merging the two will give greater insight.
- DON’T retarget solely on page views. Consider what users do on your site, not just what pages they visit.
- DON’T run generic ads. Your retargeting ads should show an obvious connection to your brand.
With these tips in mind, it’s time to start using Facebook Retargeting to bring in greater profits and convert customers you thought you lost. If you already have a Facebook Retargeting campaign, use these ideas to make it stronger and more effective. Or if you haven’t used Facebook Retargeting yet, follow these tricks to see success right away!