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Not Everyone Has Twitter. But Everyone Has Text. ChattBack’s Service Helps With Mobile Customer Service

Imagsource AndyHanselman.com (found on Instant.ly)

Although we’d like to think that “everyone” has Twitter and uses Twitter on their phone – “everyone” does not.

Furthermore, wouldn’t it be great if you could easily enable your customers to txt you without worying that that the text was going public on the Internet or that you missed answering it?

ChattBack is service that lets your customers text to you and you can manage the incoming text by having it routed to other staff so it’s not tied to JUST YOUR PHONE.

Simple service, but big results for small business owners and their customers.

Often times customers just want to be heard – ChattBack helps you do that. Other times customers want to praise an employee, why not let them do that?

There are lots of customer service tools and options on the market – carefully decide what your GOAL is and which one works for you.

 

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About Ramon Ray

Ramon Ray, Marketing & Technology Evangelist, Smallbiztechnology.com & Infusionsoft. Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook

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