I ordered some Chinese food from my local restaurant on Friday night – they got the order wrong. What was surprising was how they handled their mistake.
So many small retailers that I run into don’t seem to care about doing right by their customers – this one did.
What they did is a great lesson on customer service for us all.
Starbucks, Ritz Carlton and Zappos don’t hold a lock on customer service. Check out the video below or here.