Simple Customer Service Lessons from A Chinese Restaurant (Video)

chinese-food and customer service

I ordered some Chinese food from my local restaurant on Friday night – they got the order wrong. What was surprising was how they handled their mistake.

So many small retailers that I run into don’t seem to care about doing right by their customers – this one did.

What they did is a great lesson on customer service for us all.

Starbucks, Ritz Carlton and Zappos don’t hold a lock on customer service. Check out the video below or here.

 

 

 

 

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About Ramon Ray

Ramon Ray, Marketing & Technology Evangelist, Smallbiztechnology.com & Infusionsoft. Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook