Archive of September 2013

Website visitor survey

Four Benefits of Adding a Website Visitor Survey to Your Site

Customer satisfaction is everything in business. But understanding what customer’s want and how they would react to any changes in pricing, product, promotion and packaging (Phillip Kotler’s 4 P’s of marketing), can be unnerving for any new business owner.Traditional survey methodologies like customer-interviews or panel discussions can be time-consuming and expensive. And while social media is a great […]

The Crack Down on Online Reviews: The Good, Bad and Ugly Every Small Business Needs To Know

Keeping current customers delighted and finding new ones are inexorably intertwined. Generating favorable word of mouth endorsements – one satisfied customer telling another potential customer about a great experience, service received or purchase made – is the most effective way to finding new customers. Thanks to the prevalence of online reviews and customer ratings, it […]

6 Inspiring Business Lessons I Learned From Carly Strife and Seth Godin at ‘Small Biz, Big Things’

Last week, I joined some 250 entrepreneurs and small business owners at “Small Biz, Big Things” for a wonderful evening of learning and sharing with Barkbox co-founder Carly Strife and author/speaker Seth Godin. SmallBizTechnology’s own Ramon Ray kicked off the event, which was sponsored by Infusionsoft, by firing up the crowd. He assured us that we […]

3 Tips To Using #Hashtags Effectively Without Going Overboard

As I was perusing my personal Facebook page this morning, I came across a post by a friend of a funny Youtube video by Jimmy Falon and Justin Timberlake called “#Hashtag”. Since I’m always up for a good laugh, and it’s related to a new technology / marketing phenomenon, I couldn’t resist and had to […]

Tech Thursday (9/26): Small Business and Technology News from Verio, StopTheHacker, comScore, UPS and Neat

It’s Tech Thursday from Each week we take a quick look at recent small business and technology news and updates for the small business community and share them with you in a quick and simple round-up.        Verio and StopTheHacker Team-up to Offer SMBs Free Website Security Reports   Website Security Reports […]

Small Business IP Phone Services: A Guide To Choosing The Right System For Your Business

Up until the ’90s, phone systems were very boring. They simply weren’t anything you ever had a conversation about. So much has changed since then, and you’ll notice how much enthusiasm is expressed now by people who have the know-how on telecommunications. Phones have never failed to maintain their title as the most monumental devices, […]

5 Task Management Solutions For Improved Team Collaboration

Task management software is an incredibly powerful tool that can help you assign tasks, track progress, share new information and drive collaboration within the team, all without having to track individual emails or hold frequent project review meetings. In a recent post, Ramon Ray briefly touched upon the benefits of task management software.  In fact whether you run […]

Three Solutions That Let You Control Your Video Conference From Your Keyboard

Video conferencing systems are opening up communication between small businesses and their clients, preventing the need to travel in order to have a face-to-face conversation. As technology has evolved, however, businesses are still struggling to launch and manage phone calls, whether they’re video-chatting from their cubicles or launching a video call in a conference room […]