We all know that good customer service is necessary. If you treat your customers bad they won’t come back, they’ll say nasty things about you online and worse.
However, what about WOWING your CUSTOMERS? What about taking the time to go above and beyond the “normal” and really show them that we care.
Wowing customers establishes an emotional connection with customers – BEYOND the transaction.
This emotion connection causes THEM TO COME BACK again and again, causes them to REFER business to us and so much more.
In this live Google Hangout On Air, Join Ramon Ray (Small Business Evangelist, Infusionsoft) as he shares insight into why and how small businesses can WOW customers and DELIGHT THEM.
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- Accounting Gets Artificial Intelligence: Xero’s New Service - March 16, 2017