Let’s say you need some tooth paste, shaving cream or the morning’s newspaper delivered to your hotel room. Would you mind if a robot brought it to you? Would you prefer a human?
Robots are not new, some of them vacuum our floors and others are getting ready to drive our cars – as Google.
But the question – although we have the OPTION to use robots in our day to day activities – should we? Is their a limit?
For the sake of the hotels brand extension at every touch point , is a human smile more welcoming than a robot?
The New York Times writes, On Aug. 20, the Aloft hotel here will begin testing this robotic bellhop, a wheeled service vehicle designed to shuttle items from the hotel lobby desk to guest rooms. Whether a gimmick or a sign of things to come, Botlr is the latest among a new generation of robots — like Google’s self-driving car, Aetheon’s Tug hospital supply robot and Caddytrek’s electric golf caddy — that are starting to walk or roll around the everyday world.
Think about it. Just because we can automate – should we? Where does a warm human smile work better than a a robots blinking LED lights?
Robots can be more efficient, work harder and can bring more features and benefits in certain areas, than humans can.