4 Tech Tools to Improve Customer Service in 2015

customer service resolutionWe’re a few days away from a New Year, so it’s time to start thinking about New Year’s resolutions. This year we urge you to think beyond personal resolutions like losing weight or quitting that bad habit – and think about what business-level resolutions you can make for 2015.

Your business-level resolution should point to something important in your business that can be improved throughout the year, something that will make a big difference in your business performance and profit. To get you started on resolution ideas, I wanted to point out a recent article that Ramon Ray wrote for the Nextiva blog.

Recently Ramon put a spotlight on four tech tools that can help you improve your customer service. Improving customer service would make a wonderful and effective resolution for 2015, and these four technology tools can help you implement real changes that lead to improvements in customer service and customer satisfaction.

To find out what customer service tech tools Ramon featured in his article, visit this page. And if you have any other ideas for great business-level resolutions, please leave them in the comments below.

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About Jennifer Peaslee

Jennifer has a Masters in Sociology from the University of Notre Dame. She is currently working as a freelance writer, editor, blogger and researcher.