Millennials Have a Different Mindset. Understand Their Language To Help Your Business.

deskresearch

Salesforce.com’s Desk.com has research with Kelton Global which shows that

  • On average, it takes 3 bad support interactions for customers to stop using a brand (27% of Millennials would stop after 1 bad interaction)
  • 36% of Americans think it would take at least 2 days for a response on social media, but 31% of Millennials expect a response within 30 minutes
  • 41% of Americans check a company’s FAQ first when they have a question
  • Facebook is the preferred social media platform for customer service for 82% of Americans – though Millennials are more likely to use Twitter as the second best social channel for support compared to Gen Xers and Boomers

ONE MORE TIP. We who are older also have an obligation and responsibility to share and mentor young people.

Check out the report from Desk.com which helps unpack the research

Desk Customer Service Across Generational Divide Report

 

The following two tabs change content below.
Ramon Ray, Editor & Technology Evangelist, Smallbiztechnology.com . Editor and Founder, Smart Hustle Magazine Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook

Leave a Reply

Your email address will not be published. Required fields are marked *