The New York Taxi industry, too late, has put together two apps that can hail New York City taxes. While it’s understandable that taxi owners think Uber is fighting an “app” – they are wrong. What they are fighting is really customer service, expectation and ease of service.
Taxis are nice, but compared to Uber – they’re old fashioned, slow, inconvenient and pricey.
Do you know what your competition is doing better than you?
Do you really know. I bet it’s not what you think.
When you think of the competitive difference you’re going to focus on – make sure you take the time to study what your customers really want.