Archive by category CRM – Customer Relationship Management

CRM - 3 Things to Consider

Three Things Your Businesses Should Consider When Implementing CRM and Salesforce Solutions

  As sources of ingenuity and innovation, small businesses make up an integral part of the economy. The years following the most recent recession have been challenging for small businesses; however, a recent study from Wells Fargo and Gallup indicates that small business owners are the most optimistic they have been in more than six […]


How Insightly CRM Helps Small Business Owners Improve Communication and Collaboration

Customer relationship management (CRM) is one of the secret weapons that growing companies use to manage their internal communications, communicate with employees and overall run their business more effectively. (Welcome to sponsored reviews, from and Small Business Trends) I recently spoke with Bob Greenlees, director of operations and business development, at data migration company ShuttleCloud, who shared with […]

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4 Ways To Use A Customer Database to Grow Your Business

Ramon Ray, editor of recently sat down with Ashley Meyers of the Wells Fargo Business Insight series to discuss the importance of using a customer database to grow your business. During this live audio interview, Ramon discusses four ways every small business can use a customer database to grow their business, along with tips on […]

customer loyalty

10 Great SaaS Products for Building Customer Loyalty Programs

What are the best SaaS products on the market for building strong customer loyalty programs and why? The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. 1. Intercom […]

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Amazon Fire Phone: Why Retail Businesses Better Take Notice and Strengthen Their Customer Relationships

Yesterday, Amazon unveiled it’s newest innovation and product – the Fire Phone smartphone.  With cool features including holographic images, hands-free scrolling and software that can recognize items viewed through the camera lens, this smartphone looks like an amped up version of those that exist on the market today. But appearances can be deceiving – and […]


Don’t Have a CRM? That’s Really Gonna Cost Ya

It’s easy to miss the real value of a business tool when you’re focused on the initial investment to purchase it. Customer Relationship Management (CRM) solutions can prove to be invaluable when used to combat some common business problems. The best news is they’re more affordable than ever. Customer Loyalty It’s simple enough to say […]

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Tactile, New Salesforce App, Adds Team Synchronization and Better Collaboration To Sales Teams

Tactile is a new app, by a former Salesforce executive, which gives sales executives an easy to way keep track of their contacts, synchronization information between sales staff and connect with the social information of a contact. According to the press release: “The company’s technology and approach is a natural fit for customer relationship management […]


New Contact Widget from Nimble Makes Management Of Your Contact’s Easier

In the world of information overload, tools should make it easy for you to manage contacts and get all the information in one place. When you are looking for information on a business contact, you usually have to use a plethora of tools to get more information and connect with them. Last week I saw […]

nutshell crm

Nutshell CRM – Pleasant and Easy To Use CRM for Small Businesses – #SXSW

Nutshell CRM, according to their cofounder is all about “pleasant software, that is easy to use”. I was able to catch up with them at SXSW and find out more about it. (SXSW coverage sponsored by Infusionsoft – all in one sales and marketing CRM software for small business) Watch out interview here or below

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Reinventing Your Business: Get Inspired For Less

Innovation is all about taking risks, trying new things, and building on your success. Every business reaches a point where old methods don’t work and demand begins to wane as new companies fill even the narrowest niche market. How can an established company reinvent itself to compete with brash newcomers without breaking the bank? Blow […]