Archive by category Telephone

virtual call center

Improve Customer Service and Save Money With A Virtual Call Center

Some of the biggest companies in the world like American Express and CitiGroup are known for the exceptional customer service they provide. If you were to study the strategies of these brands, then you could see how much importance they place on customer relationship management, or what the industry calls, CRM. In short, these big enterprises […]

disaster

3 Ways Technology Can Help You To Remain “Open” During A Major Disaster

Hurricane Sandy had a devastating effect on many businesses all along the East coast, not just due to a loss of basic utilities, but because many businesses lack even a basic contingency plan for a worst case scenario. While many small business owners think that they are too small for contingency planning, in today’s day […]

telephone-line down

Throw Out Your Old Phone System. Upgrade to VOIP. Laugh At The Next Storm.

Hurricane Sandy, Katrina and storms often bring with them tremendous financial, personal, business and other losses. People die. People lose their businesses. Hurricane Sandy, which hit NY, teaches businesses owners, yet again, the important of preparing for disasters. One thing that was made very clear during hurricane Sandy, was that those business owners with traditional […]

syn248

Tech Thursday (10/4): AT&T SYN248™ Phone System * Citibank® Small Business Pulse Survey * Dell Unveils New Business PC’s

New AT&T SYN248™ Phone System   Citibank® Small Business Pulse Finds Sales Growth Isn’t Enough to Keep Cash Flowing   Dell Unveils New Business PCs Designed for the Evolving Workforce       Flexible New AT&T SYN248™ Phone System Gives Small/Medium-Sized Businesses A Jump Start For Growth   Versatile Office Phone Delivers Cost-Effective Solution with […]