Archive by category Communication

CRM Systems: A 10-Point Guide

CRM, or Customer Service Management System, is a necessary part of any business that needs to better understand its customers. Good CRM systems are designed to track interactions with customers so businesses in an organized space. Without an official CRM system, businesses often keep no record of interactions with customers or if they do, those […]

The Pros and Cons of Remote Work and Combating Loneliness Among Telecommuters

Today’s small businesses rarely look like the quaint mom-and-pops of 50 years ago. From basement-run carpentry workshops to home-office design studios, small-business headquarters can be anywhere their employees are, from the living room to the local Starbucks. For some small businesses, remote work is essential for balancing the budget. Office spaces are expensive to rent, […]

Overcoming Disruption in a Family Run Business

Running a family business has it’s unique challenges. I sat down with Sarah Binder Mehta, President of PianoPiano, a third-generation piano sales/rental company. Sarah and I talked about growing a multi-generational business, overcoming industry disruption, and dealing with family dynamics. Sarah’s grandfather started the business in the 1930’s as a department store called Binder’s State […]

8 User-Friendly Video Platforms Entrepreneurs Would Recommend for Meetings

The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched BusinessCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. 1. Appear.in  In our business, we’ve experimented with a number of video meeting services like Slack and Skype but […]