Archive by category CRM – Customer Relationship Management

3 Experts Discuss Marketing Automation: The Dangers and Best Practices of CRM

3 Experts Discuss Marketing Automation: The Dangers and Best Practices of CRM

CRM is a buzz word used by all the geeks to describe a technology and process where you mange your inbound leads, sales process and post sale as related to your customers and prospects. Join a discussion hosted by Profound cloud (technology consulting company) with Gene Marks and Ramon Ray Check out the discussion here.

Digital Marketing Lessons From a Celebrity Shark Tank Marketer [Video]

Digital Marketing Lessons From a Celebrity Shark Tank Marketer [Video]

Almost everyone has seen or has at least heard of ABC’s TV show, Shark Tank. In this video from the 2014 Small Business Summit we get the inside scoop from Cliff Worley, Chief Digital Officer at Shark Branding, on his experience working behind the scenes with celebrity billionaire, Daymond John. In the presentation, Cliff shares his advice and [...]

Three Things Your Businesses Should Consider When Implementing CRM and Salesforce Solutions

Three Things Your Businesses Should Consider When Implementing CRM and Salesforce Solutions

  As sources of ingenuity and innovation, small businesses make up an integral part of the economy. The years following the most recent recession have been challenging for small businesses; however, a recent study from Wells Fargo and Gallup indicates that small business owners are the most optimistic they have been in more than six [...]

How Insightly CRM Helps Small Business Owners Improve Communication and Collaboration

How Insightly CRM Helps Small Business Owners Improve Communication and Collaboration

Customer relationship management (CRM) is one of the secret weapons that growing companies use to manage their internal communications, communicate with employees and overall run their business more effectively. (Welcome to sponsored reviews, from SmallBizTechnology.com and Small Business Trends) I recently spoke with Bob Greenlees, director of operations and business development, at data migration company ShuttleCloud, who shared with [...]

4 Ways To Use A Customer Database to Grow Your Business

4 Ways To Use A Customer Database to Grow Your Business

Ramon Ray, editor of Smallbiztechnology.com recently sat down with Ashley Meyers of the Wells Fargo Business Insight series to discuss the importance of using a customer database to grow your business. During this live audio interview, Ramon discusses four ways every small business can use a customer database to grow their business, along with tips on [...]

10 Great SaaS Products for Building Customer Loyalty Programs

10 Great SaaS Products for Building Customer Loyalty Programs

What are the best SaaS products on the market for building strong customer loyalty programs and why? The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. 1. Intercom [...]

Amazon Fire Phone: Why Retail Businesses Better Take Notice and Strengthen Their Customer Relationships

Amazon Fire Phone: Why Retail Businesses Better Take Notice and Strengthen Their Customer Relationships

Yesterday, Amazon unveiled it’s newest innovation and product – the Fire Phone smartphone.  With cool features including holographic images, hands-free scrolling and software that can recognize items viewed through the camera lens, this smartphone looks like an amped up version of those that exist on the market today. But appearances can be deceiving – and [...]

Don’t Have a CRM? That’s Really Gonna Cost Ya

Don’t Have a CRM? That’s Really Gonna Cost Ya

It’s easy to miss the real value of a business tool when you’re focused on the initial investment to purchase it. Customer Relationship Management (CRM) solutions can prove to be invaluable when used to combat some common business problems. The best news is they’re more affordable than ever. Customer Loyalty It’s simple enough to say [...]

Tactile, New Salesforce App, Adds Team Synchronization and Better Collaboration To Sales Teams

Tactile, New Salesforce App, Adds Team Synchronization and Better Collaboration To Sales Teams

Tactile is a new app, by a former Salesforce executive, which gives sales executives an easy to way keep track of their contacts, synchronization information between sales staff and connect with the social information of a contact. According to the press release: “The company’s technology and approach is a natural fit for customer relationship management [...]

New Contact Widget from Nimble Makes Management Of Your Contact’s Easier

New Contact Widget from Nimble Makes Management Of Your Contact’s Easier

In the world of information overload, tools should make it easy for you to manage contacts and get all the information in one place. When you are looking for information on a business contact, you usually have to use a plethora of tools to get more information and connect with them. Last week I saw [...]