Archive by category Customer Service

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12 Technology-Based Tips to Improve Your Business’s Customer Support

In what way is your business using technology to transform customer support?  These answers are provided by Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most promising young entrepreneurs. YEC has also launched BusinessCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. 1. Chatbot Automation for Faster Response […]

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14 Easy (and Affordable) Ways to Personalize Your Customer Experience

Personalization is an important aspect in business today but can be time-consuming. What’s one easy, low-cost way for a small business to personalize the overall customer experience? These answers are provided by Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most promising young entrepreneurs. YEChas also launched BusinessCollective, a free virtual mentorship program that helps […]

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Salesforce Upgrade Its Customer Service Platform. Faster Setup Time.

Customer service – offering an amazing customer service experience is essential for the success of your business. While in-store and phone based support are important, social customer service is increasing more and more. Customers expect fast and accurate responses to their queries. A company’s competitors is only a “mouse click” or “finger swipe” away. Salesforce […]

Ecommerce

4 Ways for Ecommerce Companies Can Scale Fast

Entry to ecommerce has become a lot easier today. Free and low-cost turnkey platforms allow merchants to create their own digital presence and conduct business quickly. However, the lower barrier to entry also comes with increased competition among merchants. For your ecommerce startup to thrive, you have to carefully manage your effort and strike while […]

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Microsoft Bookings – Enable Customers To Make and Amend Their Appointments Online

My dentist is amazing, however, when I want to make or change appointments I have to call his office. Why? Why can’t I do it all online? There are MANY great online scheduling services available and Microsoft recently released one of its own – Microsoft Bookings. Integrated into Microsoft Office 365, Microsoft Bookings helps small […]