Archive by category Customer Service

project management Bernard Morgan

How This Small Tech Powerhouse Uses Their CRM To Do More

Bernard Morgan owner of ICSPlus writes custom building automation software and has some great tips to share on how Salesforce has positively impacted his small business. ICSPlus is a company that that takes things like lighting, HVAC, and audio/video digital signage and combines it into one common interface—Bernard calls it a “universal remote for a […]

5 Ways to Boost Customer Retention

Small business entrepreneurs put a lot of effort into attracting new customers. But it’s equally, if not more important, to also have a clear plan in place for customer retention. After all, existing customers spend 31 percent more than new customers on average. They also end up being your best word-of-mouth marketers. At SpotOn, we […]

SMB Essentials- A New Best Friend for Small Business

SMB Essentials- “A New Best Friend for Small Business”

Ramon Ray, editor, SmallBizTechnology.com spoke with Meredith Schmidt, EVP & GM Salesforce Essentials and Small Business Solutions (SMB) at Salesforce. They discussed SMB Essentials and why its a powerful CRM solution specially designed for business. Why is SMB Important to Salesforce? While you may have thought Salesforce was only for big enterprises, the company’s leadership […]

CRM Systems: A 10-Point Guide

CRM, or Customer Service Management System, is a necessary part of any business that needs to better understand its customers. Good CRM systems are designed to track interactions with customers so businesses in an organized space. Without an official CRM system, businesses often keep no record of interactions with customers or if they do, those […]

Ware2Go: UPS Launches Flexible Warehouse Fulfillment Solutions

The industry of e-commerce is on the rise. While already crucial to a business’s financial success, efficient e-commerce practices are predicted to become more and more essential in a society that expects goods to be purchased conveniently and delivered quickly. According to leading market research provider Statista, 360.3 billion US dollars worth of physical goods […]

holiday marketing

10 Ways to Drive Holiday Sales on Pinterest

Stand out from the competition and reach holiday shoppers that are already looking for brands like yours. We’re still at least two months away from peak holiday season—when retailers start blasting their holiday playlists and offering their steepest deals of the year. But on Pinterest, holiday shopping has already begun! That’s right: Christmas-related searches and saves […]