Archive by category Customer Service


Leveraging Technology for Smarter Marketing and a Better User Experience

For businesses to turn profit, it must churn out products and services that their customers will want enough to purchase. It’s not easy to get insight into the minds of customers – but it is possible to improve customer experience through leveraging information gained by implementing the right processes and focusing on the right points. […]

Photo credit - Christian Hansen for The New York Times

Electronic Prescriptions: Some Doctors Are Angry. But They Should See The Opportunities.

Starting this month, in New York State, doctor’s writing patient prescriptions must do so electronically. Sure, there are downsides to using electronic prescriptions – but my guess is that it will only evolve and get better, as reported by the New York Times. It’s “forced upgrades” like that that doctors and small business owners can see […]

scheduling appointments

10 Apps That Take the Stress Out of Scheduling Appointments

What is your favorite appointment scheduling app, and what sets it apart from the rest? The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched BusinessCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. 1. Calendly We’ve had […]

Smart Hustle Recap: Entrepreneur Advice to Grow Your Small Business

Smart Hustle Recap: Capitalizing on Freelance Workers, Boosting Biz Security & Calming Angry Customers

We know how busy small business owners are, which is why we created the weekly Smart Hustle Recap feature – a feature that allows you to quickly get caught up on the latest small business news, tips and tools. Each week we hand-pick the stories that are most relevant to the SmallBizTechnology audience, and this […]

Pipedrive CRM Review

Pipedrive CRM: Review of Sales Software for Sales Focused Professionals

Pipedrive CRM is built from the ground up to assist sales professionals with managing their sales pipeline. I interviewed Pipedrive CEO  Steve Oriola here on why CRM is important for growing businesses and about why sales professionals and business owners should consider Pipedrive. In this review I dive into Pipedrive and show you how it can be […]

Image credit -

Use Visuals In Customer Service Increases Customer Engagement

Did you know that optimizing content with compelling visual elements can produce a 37% increase in customer engagement. Problem-solving customer service and customer engagement service, both vital to building a strong customer relationship, can be amplified by adding visual content such as photos, videos, and infographics to online platforms. I asked TeamSupport CEO Robert C. […]