Archive by category Keep Customers

Amazon’s Brick-and-Mortar Store and How It Will Impact Your Local Business

Many of you have probably already heard the announcement of Amazon’s first brick-and-mortar store, which is set to open in New York City just in time for this year’s holiday shopping season. Amazon has been leading the way in online sales for years, so the arrival of a brick-and-mortar location makes perfect sense for the […]

6 Ways to Get Paid Faster and Keep Your Business Rock’n and Roll’n

For growing businesses getting paid on time is crucial for survival. Recurring delays in payment of invoices can quickly turn into a cash flow problem, especially with your business creditors waiting at the other end of the line. With payments piling up, you waste productive hours trying to collect amounts that customers owe instead of […]

Is Social Media Holding Your Community Hostage?

It’s a commonly held belief that the cost of acquiring new customers is much higher than retaining existing ones. While the exact ratio and cost is often debated, it does ring fundamentally true. Attracting referral customers through delighted existing customers or converting an existing community of followers, attracted by your expertise, also costs less than […]

4 Ways To Use A Customer Database to Grow Your Business

Ramon Ray, editor of Smallbiztechnology.com recently sat down with Ashley Meyers of the Wells Fargo Business Insight series to discuss the importance of using a customer database to grow your business. During this live audio interview, Ramon discusses four ways every small business can use a customer database to grow their business, along with tips on […]

12 Ways to Get Quick Feedback From Customers Online

What is the best inexpensive way to get quick feedback from customers online? The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. 1. Feedback Tabs Services like Get Satisfaction allow […]