Archive by category Keep Customers

3 Experts Discuss Marketing Automation: The Dangers and Best Practices of CRM

3 Experts Discuss Marketing Automation: The Dangers and Best Practices of CRM

CRM is a buzz word used by all the geeks to describe a technology and process where you mange your inbound leads, sales process and post sale as related to your customers and prospects. Join a discussion hosted by Profound cloud (technology consulting company) with Gene Marks and Ramon Ray Check out the discussion here.

Digital Marketing Lessons From a Celebrity Shark Tank Marketer [Video]

Digital Marketing Lessons From a Celebrity Shark Tank Marketer [Video]

Almost everyone has seen or has at least heard of ABC’s TV show, Shark Tank. In this video from the 2014 Small Business Summit we get the inside scoop from Cliff Worley, Chief Digital Officer at Shark Branding, on his experience working behind the scenes with celebrity billionaire, Daymond John. In the presentation, Cliff shares his advice and [...]

Three Things Your Businesses Should Consider When Implementing CRM and Salesforce Solutions

Three Things Your Businesses Should Consider When Implementing CRM and Salesforce Solutions

  As sources of ingenuity and innovation, small businesses make up an integral part of the economy. The years following the most recent recession have been challenging for small businesses; however, a recent study from Wells Fargo and Gallup indicates that small business owners are the most optimistic they have been in more than six [...]

New Service Return Saver Offers a Solution to Online Shopping Returns

New Service Return Saver Offers a Solution to Online Shopping Returns

With all the advantages of online shopping, returns are an inconvenience that just won’t seem to go away. Some businesses offer solutions such as in-store returns for items purchased online, or free returns paid by the business itself. However many businesses don’t have a physical store, and free returns are not financially possible for most [...]

9 Software Tools That Take Customer Support to the Next Level

9 Software Tools That Take Customer Support to the Next Level

What is your favorite software for responding to customer support inquiries/requests and why? The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. 1. Help Scout We’ve tried full [...]

Amazon’s Brick-and-Mortar Store and How It Will Impact Your Local Business

Amazon’s Brick-and-Mortar Store and How It Will Impact Your Local Business

Many of you have probably already heard the announcement of Amazon’s first brick-and-mortar store, which is set to open in New York City just in time for this year’s holiday shopping season. Amazon has been leading the way in online sales for years, so the arrival of a brick-and-mortar location makes perfect sense for the [...]

How Insightly CRM Helps Small Business Owners Improve Communication and Collaboration

How Insightly CRM Helps Small Business Owners Improve Communication and Collaboration

Customer relationship management (CRM) is one of the secret weapons that growing companies use to manage their internal communications, communicate with employees and overall run their business more effectively. (Welcome to sponsored reviews, from SmallBizTechnology.com and Small Business Trends) I recently spoke with Bob Greenlees, director of operations and business development, at data migration company ShuttleCloud, who shared with [...]