Archive by category Keep Customers

shutterstock_211125667

Leveraging Technology for Smarter Marketing and a Better User Experience

For businesses to turn profit, it must churn out products and services that their customers will want enough to purchase. It’s not easy to get insight into the minds of customers – but it is possible to improve customer experience through leveraging information gained by implementing the right processes and focusing on the right points. […]

SH Recap – Market Your Business, Improve Your Sales, and GROW!

Smart Hustle Recap: Capitalizing on Freelance Workers, Boosting Biz Security & Calming Angry Customers

We know how busy small business owners are, which is why we created the weekly Smart Hustle Recap feature – a feature that allows you to quickly get caught up on the latest small business news, tips and tools. Each week we hand-pick the stories that are most relevant to the SmallBizTechnology audience, and this […]

customer support

9 Software Tools That Take Customer Support to the Next Level

What is your favorite software for responding to customer support inquiries/requests and why? The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. 1. Help Scout We’ve tried full […]