Archive by category Telephone

Small Business IP Phone Services: A Guide To Choosing The Right System For Your Business

Small Business IP Phone Services: A Guide To Choosing The Right System For Your Business

Up until the ’90s, phone systems were very boring. They simply weren’t anything you ever had a conversation about. So much has changed since then, and you’ll notice how much enthusiasm is expressed now by people who have the know-how on telecommunications. Phones have never failed to maintain their title as the most monumental devices, [...]

New Tips, Tools and Tech Guide Shows Businesses What They Need To Stay Connected and Organized

New Tips, Tools and Tech Guide Shows Businesses What They Need To Stay Connected and Organized

When running or working in a small business, very early on you’ll learn (occasionally the hard way!) that communication is tantamount to productivity. If you can’t communicate with clients, partners, or suppliers, your business is basically in a stasis that can’t produce much. I work at a business that often needs to make calls every [...]

Eight Reasons Small Businesses Should Be Heading To The Cloud

When starting a new business, or restructuring an existing one, access is one of the biggest factors of success. And with the constantly changing landscape of technology, business owners are able to access any aspects of their businesses, over nearly any sort of device. Ari Rabban, the CEO of Phone.com, believes that cloud services are [...]

4 Reasons You Want Your Call Center Employees Working from Home

4 Reasons You Want Your Call Center Employees Working from Home

As small businesses struggle to gain a competitive edge in today’s business world, business owners are turning to their customer service staff. By providing personal, hands-on attention to each of their customers, a small business can set themselves apart from local and even online competitors selling the same products or services. According to research by [...]

Improve Customer Service and Save Money With A Virtual Call Center

Improve Customer Service and Save Money With A Virtual Call Center

Some of the biggest companies in the world like American Express and CitiGroup are known for the exceptional customer service they provide. If you were to study the strategies of these brands, then you could see how much importance they place on customer relationship management, or what the industry calls, CRM. In short, these big enterprises [...]

3 Ways Technology Can Help You To Remain “Open” During A Major Disaster

3 Ways Technology Can Help You To Remain “Open” During A Major Disaster

Hurricane Sandy had a devastating effect on many businesses all along the East coast, not just due to a loss of basic utilities, but because many businesses lack even a basic contingency plan for a worst case scenario. While many small business owners think that they are too small for contingency planning, in today’s day [...]