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Salesforce Upgrade Its Customer Service Platform. Faster Setup Time.

Customer service – offering an amazing customer service experience is essential for the success of your business. While in-store and phone based support are important, social customer service is increasing more and more. Customers expect fast and accurate responses to their queries. A company’s competitors is only a “mouse click” or “finger swipe” away. Salesforce […]

Smart Hustle Recap: Join the Small Business Revolution, Reach Your Customers & More

Smart Hustle Recap: Join the Small Business Revolution, Reach Your Customers & More

Small businesses today are supported more than ever before. From small biz-focused government grants and programs to events (such as the upcoming Small Business Saturday) that encourage people to shop small, it’s good to know that today’s small business owners have many cheerleaders in their corner. In today’s Smart Hustle Recap, we tell you about […]

Smart Hustle Recap: Entrepreneur Advice to Grow Your Small Business

Smart Hustle Recap: Capitalizing on Freelance Workers, Boosting Biz Security & Calming Angry Customers

We know how busy small business owners are, which is why we created the weekly Smart Hustle Recap feature – a feature that allows you to quickly get caught up on the latest small business news, tips and tools. Each week we hand-pick the stories that are most relevant to the SmallBizTechnology audience, and this […]

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Use Visuals In Customer Service Increases Customer Engagement

Did you know that optimizing content with compelling visual elements can produce a 37% increase in customer engagement. Problem-solving customer service and customer engagement service, both vital to building a strong customer relationship, can be amplified by adding visual content such as photos, videos, and infographics to online platforms. I asked TeamSupport CEO Robert C. […]