5 Ways to Boost Customer Retention

Small business entrepreneurs put a lot of effort into attracting new customers. But it’s equally, if not more important, to also have a clear plan in place for customer retention. After all, existing customers spend 31 percent more than new customers on average. They also end up being your best word-of-mouth marketers. At SpotOn, we […]

Say Hello to a New Freshworks AI Engine Set to Enrich Customer Service

Have You Met Freddy? Say Hello to a New AI Engine Set to Enrich Customer Service

Freshworks, who specializes in customer engagement software, has just released “Freddy”. “Freddy” is an Omnibot AI engine who is said to enhance sales, assist in marketing, and boost customer services for companies of all shapes and sizes. Freshworks first announced “Freddy”’s release at the Refresh 18 conference. Your customer services teams new bestie, Freddy, uses […]

10 Things to Consider When Automating Your Customer Support Services

When thinking about introducing AI and chatbots into company operations, what’s one thing to do or keep in mind? These answers are provided by Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most promising young entrepreneurs. YEC has also launched BusinessCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow […]

Salesforce Upgrade Its Customer Service Platform. Faster Setup Time.

Customer service – offering an amazing customer service experience is essential for the success of your business. While in-store and phone based support are important, social customer service is increasing more and more. Customers expect fast and accurate responses to their queries. A company’s competitors is only a “mouse click” or “finger swipe” away. Salesforce […]