Use Visuals In Customer Service Increases Customer Engagement

Did you know that optimizing content with compelling visual elements can produce a 37% increase in customer engagement. Problem-solving customer service and customer engagement service, both vital to building a strong customer relationship, can be amplified by adding visual content such as photos, videos, and infographics to online platforms. I asked TeamSupport CEO Robert C. […]

Amazon Heats Up the Competition with New One-Hour Delivery Service: Prime Now

The convenience of online shopping has created a whole new level of competition for not only online retailers but local retailers as well.  The luxury of shopping in your pajamas from home has made online shopping the more convenient choice however, it has not been able to trump the advantage of immediacy that offline retailers provide. Amazon, however […]

9 Software Tools That Take Customer Support to the Next Level

What is your favorite software for responding to customer support inquiries/requests and why? The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. 1. Help Scout We’ve tried full […]