5 Steps to Improve Customer Service By Tweaking Processes
In the world of business, if you want to improve customer service…
7 Steps to Building a Better Customer Service Strategy in 2021
The start of a new year is always a good time to…
Struggling? These 5 Tools Can Keep Your Small Business Afloat
You need to spend money to make money — but in times…
Want to Improve Your Customer Experience? Start With Your Agent Training
Customers choose companies not for their products, but for how they make…
5 Ways Businesses Can Use Customer Data
Data collection has become a priority for businesses small and large. Thanks…
The Secret to Good Customer Service? Real People.
According to Jill Nelson, CEO and founder of Ruby Receptionists, phone calls…
5 Ways to Boost Customer Retention
Small business entrepreneurs put a lot of effort into attracting new customers.…
Have You Met Freddy? Say Hello to a New AI Engine Set to Enrich Customer Service
Freshworks, who specializes in customer engagement software, has just released “Freddy”. “Freddy”…
Apple Is a Success Here’s What You Can Learn from It
Bigger can be better when a company is able to provide a…
Treat Your Customers Like Humans, Not Transactions – Sid Lee Exec
On the occasion of a panel discussion hosted by collaboration services company,…