Amazon Heats Up the Competition with New One-Hour Delivery Service: Prime Now

The convenience of online shopping has created a whole new level of competition for not only online retailers but local retailers as well.  The luxury of shopping in your pajamas from home has made online shopping the more convenient choice however, it has not been able to trump the advantage of immediacy that offline retailers provide. Amazon, however […]

9 Software Tools That Take Customer Support to the Next Level

What is your favorite software for responding to customer support inquiries/requests and why? The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. 1. Help Scout We’ve tried full […]

New Service Integrates Incoming Customer Service Requests (Email, Voice, Social): MightyCall

Doesn’t it seem like just yesterday when our voice mail boxes were flooded with customer requests? But today these requests can come from social media, phone calls, email and other places. A new service, Mighty Call, has a solution – providing a unified “in box” for all sorts of communication. Not only does Mighty Call […]