Salesforce Upgrade Its Customer Service Platform. Faster Setup Time.

Customer service – offering an amazing customer service experience is essential for the success of your business. While in-store and phone based support are important, social customer service is increasing more and more. Customers expect fast and accurate responses to their queries. A company’s competitors is only a “mouse click” or “finger swipe” away. Salesforce […]

CRM - 3 Things to Consider

Three Things Your Businesses Should Consider When Implementing CRM and Salesforce Solutions

  As sources of ingenuity and innovation, small businesses make up an integral part of the economy. The years following the most recent recession have been challenging for small businesses; however, a recent study from Wells Fargo and Gallup indicates that small business owners are the most optimistic they have been in more than six […]

11 SaaS Products All Entrepreneurs Should Start Using

What is the number one SaaS product you think every entrepreneur should start using and why? The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses. 1. Basecamp The […]

Why Email Will Slow Your Business. Why Integrated Communication Tools Like Contatta Are A Must.

I just finished having a look at a new communication and collaboration suit – Contatta co-founded by the father of ACT! and his son. There’s several communication and collaboration tools in this space  – including Google Apps and Microsoft Office 365. These tools focus primarily on email and team collaboration. You them move to another set […]

Generate More Leads from the Cloud With Leads 360 Express CRM

When it comes to small business tools essential to developing a successful business, a good customer relationship management (CRM) software would rank at the top of the list.  A good CRM software product not only keeps track of customer contacts, prospect updates, and sales status information, but would also provide selling processes, email templates, workflow […]

Salesforce’s Social Productivity App “Do” Now Does More

Salesforce‘s social productivity app Do has picked up nearly 100,000 businesses as users. Much like Asana, Do is for project and task management and tracking. It’s built like a social network, but designed for work. Do’s features include reminders, groups, calendar sync and Google Drive and Gmail integration. Coworkers can discuss tasks and projects on […]