Only the leanest operations can survive in this environment. A competitive procurement strategy can make the difference between struggling and thriving.Read More
Author: Renee Johnson
Surely and not so slowly, 30- and even 15-second video ads became too long to the average consumer. Today, videos less than 10 seconds are often preferred.Read More
Employees today expect employers to invest in their development. Fortunately, you don’t need to break the bank to meet these expectations.Read More
Customers choose companies not for their products, but for how they make them feel, meaning agent training might be your most important CX investment.Read More
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