Respond-public-launchThink about when’s the last time you waited on hold for 2 hours to solve a problem? Think about when you Tweeted for help or posted for help on Facebook. Smart service providers, retailers and every other business know that they MUST get better at serving the needs of customers through social media.

When a customer Tweets you – are you ready to help them and service their needs.

Social sharing tool Buffer has launched a new service (acquired through an acquisition) Respond by Buffer.

You can check the full product out on your own. But what’s nice is that your TEAM can help ensure that your customers are taken care of – through social media.