Why Customer Service Requires Coaching — Not Just Training
Customer service has become a vital portion of the customer journey. As the customer experience...
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Category: Customer Service
The 9-Part Checklist to Help You Impress Clients without Breaking the Bank
While it would be great to come as you are to any client meeting, some level of clients expect a certain look from their service providers. If you’re working to land a multi-million dollar contract, or sell a high-end home, you...
Read More8 Ways To Improve The Customer Experience Using Technology
Companies are continually trying to improve their customer experience. They’ve enlisted software and data and countless other tools to inform them of ways to make sure every step of the customer process is positive. Technology...
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How to Boost Digital Transformation Using Data
The need to boost digital transformation has never been more obvious. The breakneck speed of...
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Is IT outsourcing moving from SLAs to XLAs?
The sweeping powers of digitization and customer-centricity are shaping the business world today,...
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5 Ways Digital Technologies Will Change the Field Service Industry
The global pandemic has had a major influence on the way different industries operate. One sector...
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7 Steps to Building a Better Customer Service Strategy in 2021
The start of a new year is always a good time to set goals for the year ahead. If your small...
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How Small Businesses Can Leverage Marketing Analytics for Better Customer Experience
Big data has revolutionized marketing. However, you have to think of big data as a raw material....
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How Technology Can Enhance the Agent’s Ability to Deliver Superior Experiences
Over the last few years, there have been a number of technological advances that are changing the...
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The Perfect Holiday Guide for Small Business Client Gifts
If you are on the fence about giving your clients a holiday gift this year let’s be clear that you...
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The Secret to Good Customer Service? Real People.
According to Jill Nelson, CEO and founder of Ruby Receptionists, phone calls are the most...
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Get Customer Reviews Efficiently Using Strong Communication Techniques
How do small businesses get customer reviews that bring new customers through the doors? How do...
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