How to Boost Digital Transformation Using Data
The need to boost digital transformation has never been more obvious. The breakneck speed of...
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Category: Customer Service
Is IT outsourcing moving from SLAs to XLAs?
The sweeping powers of digitization and customer-centricity are shaping the business world today,...
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5 Ways Digital Technologies Will Change the Field Service Industry
The global pandemic has had a major influence on the way different industries operate. One sector...
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7 Steps to Building a Better Customer Service Strategy in 2021
The start of a new year is always a good time to set goals for the year ahead. If your small...
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How Small Businesses Can Leverage Marketing Analytics for Better Customer Experience
Big data has revolutionized marketing. However, you have to think of big data as a raw material....
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How Small Businesses Can Leverage Marketing Analytics for Better Customer Experience
Big data has revolutionized marketing. However, you have to think of big data as a raw material....
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How Technology Can Enhance the Agent’s Ability to Deliver Superior Experiences
Over the last few years, there have been a number of technological advances that are changing the...
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The Perfect Holiday Guide for Small Business Client Gifts
If you are on the fence about giving your clients a holiday gift this year let’s be clear that you...
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The Secret to Good Customer Service? Real People.
According to Jill Nelson, CEO and founder of Ruby Receptionists, phone calls are the most...
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Get Customer Reviews Efficiently Using Strong Communication Techniques
How do small businesses get customer reviews that bring new customers through the doors? How do...
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Your AI Assistant Should Be Able to Answer These 4 Questions
Not all AI assistants are created equal. In fact, many that purport to be AI-powered are simply...
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5 Ways to Boost Customer Retention
Small business entrepreneurs put a lot of effort into attracting new customers. But it’s equally,...
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