How Technology Can Enhance the Agent’s Ability to Deliver Superior Experiences
Over the last few years, there have been a number of technological advances that are changing the...
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Category: Customer Service
The Perfect Holiday Guide for Small Business Client Gifts
If you are on the fence about giving your clients a holiday gift this year let’s be clear that you...
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The Secret to Good Customer Service? Real People.
According to Jill Nelson, CEO and founder of Ruby Receptionists, phone calls are the most...
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Get Customer Reviews Efficiently Using Strong Communication Techniques
How do small businesses get customer reviews that bring new customers through the doors? How do...
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Your AI Assistant Should Be Able to Answer These 4 Questions
Not all AI assistants are created equal. In fact, many that purport to be AI-powered are simply...
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5 Ways to Boost Customer Retention
Small business entrepreneurs put a lot of effort into attracting new customers. But it’s equally,...
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Have You Met Freddy? Say Hello to a New AI Engine Set to Enrich Customer Service
Freshworks, who specializes in customer engagement software, has just released “Freddy”. “Freddy”...
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CRM Systems: A 10-Point Guide
CRM, or Customer Service Management System, is a necessary part of any business that needs to...
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Treat Your Customers Like Humans, Not Transactions – Sid Lee Exec
On the occasion of a panel discussion hosted by collaboration services company, Slack, Ramon Ray...
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Using AI to Improve Your Sales – Chrous.AI founder talks with Ramon Ray
Analyzing data received through communication, whether with customers or investors, is key to the...
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How to Build Your Own Customer Support with Wix Answers
One of the most important responsibilities you have is to ensure you provide exceptional service...
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10 Ways to Improve User Experience and Increase User Engagement
What’s one UX design element you have implemented that has proven to increase user...
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