6 Ways to Help Your Team Improve on Their Customer Service
What is the most critical thing you can do to improve client relations? The answer is simple and...
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Category: Customer Service
Why You Should Prioritize Customer Retention Over Customer Acquisition
Sales cure all — a classic adage in the world of business. For the most part, it’s still valid....
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What Is Call Tracking?
Call tracking or monitoring may be a handy tool for small companies as it can boost performance...
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Why Do Your NPS and CSAT Matter? Because Your Clients Care
Business metrics such as NPS and CSAT may help you understand how satisfied your customers are....
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Zoom Is Getting Into Customer Service
Some of the Latest in Small Business Technology: Zoom is getting into customer service and other...
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How Can Small Businesses Improve Customer Service?
Small businesses can use several strategies to improve customer service. Most small businesses...
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Will Grocery Stores Ban Cashiers?
Cashiers have possibly the most challenging job in the supermarket. They are a customer’s...
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Small Business/Big Business
Small businesses are recognized for being resourceful and imaginative, whether because such...
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Use an Organizational Chart or QR Codes for Reactions?
Most big firms, particularly those young and developing, find it challenging to create an...
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Use Data to Better Understand Customer Needs
Data helps us better comprehend the world around us, including the people who live in it! We can...
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Why Customer Service Requires Coaching — Not Just Training
Customer service has become a vital portion of the customer journey. As the customer experience...
Read MoreThe 9-Part Checklist to Help You Impress Clients without Breaking the Bank
While it would be great to come as you are to any client meeting, some level of clients expect a certain look from their service providers. If you’re working to land a multi-million dollar contract, or sell a high-end home, you...
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