4 Ways Conversational CX Delivers Competitive Edge to Businesses
In the dynamic world of customer experience (CX), conversational AI has emerged as a game-changer...
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Category: Customer Service
10 Habits of Top Sales Performers
Selling is the act of exchange. And like the product itself, the act of selling is what drives the...
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Soft Selling: What is it and How to Implement It into Your Sales Strategy
What is “Soft Selling?” Simply put it is the alternative and considerable opposite of the hard...
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How to Reclaim Revenue by Reducing Customer Cart Abandonment
There are many ways a company can bleed money. From poor customer retention to wasted paper clips,...
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Why Every Department In Your Organization Needs To Be Customer-Centric
Customer experience expectations keep rising, and consumers have more choices online than ever....
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6 Ways to Help Your Team Improve on Their Customer Service
What is the most critical thing you can do to improve client relations? The answer is simple and...
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Why You Should Prioritize Customer Retention Over Customer Acquisition
Sales cure all — a classic adage in the world of business. For the most part, it’s still valid....
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What Is Call Tracking?
Call tracking or monitoring may be a handy tool for small companies as it can boost performance...
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Why Do Your NPS and CSAT Matter? Because Your Clients Care
Business metrics such as NPS and CSAT may help you understand how satisfied your customers are....
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Zoom Is Getting Into Customer Service
Some of the Latest in Small Business Technology: Zoom is getting into customer service and other...
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How Can Small Businesses Improve Customer Service?
Small businesses can use several strategies to improve customer service. Most small businesses...
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Will Grocery Stores Ban Cashiers?
Cashiers have possibly the most challenging job in the supermarket. They are a customer’s...
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