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How to Boost Digital Transformation Using Data

The need to boost digital transformation has never been more obvious. The

Dipti Parmar Dipti Parmar

Is IT outsourcing moving from SLAs to XLAs?

The sweeping powers of digitization and customer-centricity are shaping the business world

Ivan Kot Ivan Kot

5 Ways Digital Technologies Will Change the Field Service Industry

The global pandemic has had a major influence on the way different

Becca Williams Becca Williams

7 Steps to Building a Better Customer Service Strategy in 2021

The start of a new year is always a good time to

Becca Williams Becca Williams

How Small Businesses Can Leverage Marketing Analytics for Better Customer Experience

Big data has revolutionized marketing. However, you have to think of big

Katherine Mines Katherine Mines

How Technology Can Enhance the Agent’s Ability to Deliver Superior Experiences

Over the last few years, there have been a number of technological

Editorial Editorial

The Perfect Holiday Guide for Small Business Client Gifts

If you are on the fence about giving your clients a holiday

Cara Chatellier Cara Chatellier

The Secret to Good Customer Service? Real People.

According to Jill Nelson, CEO and founder of Ruby Receptionists, phone calls

Editorial Editorial

Get Customer Reviews Efficiently Using Strong Communication Techniques

How do small businesses get customer reviews that bring new customers through

Editorial Editorial

Your AI Assistant Should Be Able to Answer These 4 Questions

Not all AI assistants are created equal. In fact, many that purport

Editorial Editorial