CRM Systems: A 10-Point Guide

CRM, or Customer Service Management System, is a necessary part of any business that needs to better understand its customers. Good CRM systems are designed to track interactions with customers so businesses in an organized space. Without an official CRM system, businesses often keep no record of interactions with customers or if they do, those […]

5 Small Business Marketing Strategies That Work (Just In Case You Don’t Win the $25K Marketing Makeover Contest)

When it comes to small business marketing, everybody wants to know what WORKS, but defining that is easier said than done. The perfect formula is different for everyone because it’s not just a small business marketing strategy, but rather taking that strategy and customizing it to your own business. That’s what makes the prize in […]

Don’t Have a CRM? That’s Really Gonna Cost Ya

It’s easy to miss the real value of a business tool when you’re focused on the initial investment to purchase it. Customer Relationship Management (CRM) solutions can prove to be invaluable when used to combat some common business problems. The best news is they’re more affordable than ever. Customer Loyalty It’s simple enough to say […]

6 Short-Term Goals for Long-Term Success

6 Short-Term Goals for Long-Term Success

Small businesses can create big success if they consistently set short-term, attainable goals. Whether your business is looking to expand into a new market, acquire new leads or make key new hires, these short-term goals will help you sustain momentum over the long term. 1. Make sales and marketing a priority. Clearly, sales and marketing […]

3 Methods To Implement Effective and Value Priced CRM In Your Business.

CRM (Customer Relationship Management) is all about a system (the technology) and process you can use to gain better understanding of your customers and prospective customers and serve them better – just like Amazon.com does. There’s several CRM solutions on the market and several ways to implement CRM. Formstack, an awesome company for all things […]

Top 10 CRM Tools For Small Business and Tips To Find The One For You

Every business, small and large, needs to have some method to keep track of, and manage, their customers and contacts. While for some small businesses using a simple contact manager is sufficient, many find that those lack the additional bells and whistles that allow them to create better interaction between their business and customers or […]

Improve Customer Service and Save Money With A Virtual Call Center

Some of the biggest companies in the world like American Express and CitiGroup are known for the exceptional customer service they provide. If you were to study the strategies of these brands, then you could see how much importance they place on customer relationship management, or what the industry calls, CRM. In short, these big enterprises […]