Smart Hustle Recap: Capitalizing on Freelance Workers, Boosting Biz Security & Calming Angry Customers

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Smart Hustle Recap: Capitalizing on Freelance Workers, Boosting Biz Security & Calming Angry CustomersWe know how busy small business owners are, which is why we created the weekly Smart Hustle Recap feature – a feature that allows you to quickly get caught up on the latest small business news, tips and tools. Each week we hand-pick the stories that are most relevant to the SmallBizTechnology audience, and this week we have an amazing roundup that includes advice on using freelancers, ways to improve your business security, and tips for calming down angry customers. Check out the recap below.



Small Business Owners Can Capitalize on Freelance Workers

Freelance workers currently make up 34 percent of the United States workforce. Is your small business capitalizing on this group of skilled workers yet? If you said no, you probably aren’t sure what freelance workers offer your company and how to find them. This article will clear up all of your questions.

The article includes an interview with Constantine Anastasakis, the Senior Director of Business Development at Fiverr. Constantine is sharing more about how Fiverr works and how you can use freelance workers to push your own small business ahead. This is a trend every small business owner should be embracing! Learn how to do so by reading this helpful article.

Click to read Fiverr Interview: How to Use Freelancers as Your Competitive Advantage.

Boosting Your Small Biz Security

Hackers do not discriminate – your small business is just as vulnerable as your larger competitors (and perhaps even more so). Security breaches cost money ($3.79 million total in 2015) and they can also cost your customers’ trust. Fortunately, boosting your small business security does not have to be costly or complex. This article covers 6 of the best ways that you can secure and protect your small business.

Click to read 6 Easy Ways to Secure Your Business and Find Peace of Mind.

Calming Down Angry Customers

No matter how focused on customer service your business is, an angry customer will eventually fall through the cracks and you have to know how to successfully deal with them. When someone is yelling at you, it is easy to become frustrated and yell back, but this only makes the matter worse. So how should you deal with angry customers? This article is full of tips on what you can do when things heat up to turn the negative experience around and turn that angry customer into a loyal supporter of your business.

Click to read How to Calm Down Infuriated Customers to Your Advantage.

So what’s on your mind this week – building a remote team of workers, boosting your business security, or dealing with angry customers? Get help with the articles above, and check out the Smart Hustle homepage to read the latest stories.

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Jennifer Peaslee has a Masters in Sociology from the University of Notre Dame. She is currently working as a freelance writer, editor, blogger and researcher.