Customers choose companies not for their products, but for how they make them feel, meaning agent training might be your most important CX investment.Read More
Tag: customer service
Freshworks, who specializes in customer engagement software, has just released “Freddy”. “Freddy”...Read More
Bigger can be better when a company is able to provide a quality product coupled with an aura of...Read More
On the occasion of a panel discussion hosted by collaboration services company, Slack, Ramon Ray...Read More
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