eCommerce Shopping Experience Enhancements
Over 90% of all online purchases will be conducted on a mobile device, according to estimates. An...
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Tag: customer service
5 Customer Service Gems to Keep Customers Returning
One of two things would happen if you were asked to name a product or service off the top of your...
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What Is Call Tracking?
Call tracking or monitoring may be a handy tool for small companies as it can boost performance...
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Zoom Is Getting Into Customer Service
Some of the Latest in Small Business Technology: Zoom is getting into customer service and other...
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How Can Small Businesses Improve Customer Service?
Small businesses can use several strategies to improve customer service. Most small businesses...
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Will Grocery Stores Ban Cashiers?
Cashiers have possibly the most challenging job in the supermarket. They are a customer’s...
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Use Data to Better Understand Customer Needs
Data helps us better comprehend the world around us, including the people who live in it! We can...
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Key Trends: 12 That Will Drive Small Business in 2022
New business trends are developing as life returns to routine, and recognizing them may help small...
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Why Customer Service Requires Coaching — Not Just Training
Customer service has become a vital portion of the customer journey. As the customer experience...
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Truths About Marketing After the Pandemic
The Covid-19 pandemic has thrown everything off in the field of marketing. The rules that are in...
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5 Steps to Improve Customer Service By Tweaking Processes
In the world of business, if you want to improve customer service and run things in the best,...
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7 Steps to Building a Better Customer Service Strategy in 2021
The start of a new year is always a good time to set goals for the year ahead. If your small...
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