Tag: customer service

eCommerce Shopping Experience Enhancements

Over 90% of all online purchases will be conducted on a mobile

Editorial Editorial

5 Customer Service Gems to Keep Customers Returning

One of two things would happen if you were asked to name

Editorial Editorial

What Is Call Tracking?

Call tracking or monitoring may be a handy tool for small companies

Editorial Editorial

Zoom Is Getting Into Customer Service

Some of the Latest in Small Business Technology: Zoom is getting into

Editorial Editorial

How Can Small Businesses Improve Customer Service?

Small businesses can use several strategies to improve customer service. Most small

Judith Dryer Judith Dryer

Will Grocery Stores Ban Cashiers?

Cashiers have possibly the most challenging job in the supermarket. They are

Editorial Editorial

Use Data to Better Understand Customer Needs

Data helps us better comprehend the world around us, including the people

Editorial Editorial

Key Trends: 12 That Will Drive Small Business in 2022

New business trends are developing as life returns to routine, and recognizing

Becca Williams Becca Williams

Why Customer Service Requires Coaching — Not Just Training

Customer service has become a vital portion of the customer journey. As

Becca Williams Becca Williams

Truths About Marketing After the Pandemic

The Covid-19 pandemic has thrown everything off in the field of marketing.

Becca Williams Becca Williams