Most big firms, particularly those young and developing, find it challenging to create an organizational chart or use QR codes for feedback.
Why spend time on an organizational chart when the world is coming apart?
That is an excellent question. Most firms see it as a time-consuming corporate activity. And, in the aftermath of shutdowns and a pandemic, it’s more complicated than ever to figure out who is responsible for what.
We all had to make a significant shift in our workplace in 2020, and it seems like everyone has had the same job description since then, namely “additional responsibilities as appropriate.”
Should small companies bother with an org chart in this day and age, when the world and our enterprises are constantly changing? By the way, how’s your tech branding coming along?
Here are several contradictory facts, as well as a preliminary conclusion.
Appropriate business requires reasonable limits. People have seen that clear lines of duty and procedure differentiate the best from the others.
That’s what an effective organizational chart does. Chaos reigns supreme when there are no limits.
Clarity has a nice side to it.
Org charts might be challenging to create, but they give definition and clarity. The loudest voice triumphs when no one understands who reports to whom and who is accountable for what.
And the most pressing need receives attention, even if it is a different voice and a minor requirement.
Is there another advantage? Coworker relationships benefit from clear limits.
How are you navigating The Great Resignation?
And while we navigate the Great Resignation, wise leaders will do everything possible to keep their teams together.
Tight limits result in an inflexible corporation that cannot adapt to changing times and crises. During the chaos of 2020, thousands of firms needed assistance with staffing, payroll, and other pivots.
Agility was a common denominator among the firms that survived (and even thrived) throughout that year. They could all shift, which meant abandoning the formality of “the way we’ve always done things” and the statement “that’s not in my job description.”
The downside of organizational chart technology is that it might make the team excessively inflexible, which doesn’t work in an era when agility and flexibility are becoming more critical.
So, the issue is whether to use an org chart or not. It would be nice to provide a general response because, you know, each team is different.
What works for your team in 2021 may not work in 2022. It’s an art, not a science, to set reasonable limits while avoiding rigidity. And technology can help.
Do employees understand their roles and how the organization runs as a whole?
Is your company’s organizational chart assisting or limiting your ability to complete tasks in a changing environment?
Is it a servant who helps you be more productive or a master who hampers you?
Teams are living entities that evolve throughout the season. Every year, ask yourself these questions.
You’ll figure out the solution and be able to lead your squad to the most excellent decision for the season.
Consider employing QR codes to get feedback from customers.
Almost all customers do internet research before selecting to deal with a company.
An astonishing 79 percent of customers believe internet evaluations of local companies are as trustworthy as personal recommendations from friends or family!
When it comes to a lack of online evaluations for companies, the technology-driven world we live in today provides no room for error.
Getting 72 percent of customers to agree to submit an online review is as easy as asking them and providing a direct link, but how can a company owner be sure that the consumer will follow through? After all, time presses consumers.
QR codes make things easier for everyone.
Convenience is the solution, as it is with almost everything else in the realm of customer service.
No matter how pleased consumers are with the service they received, they are unlikely to look for the company online and submit a review. Some customers may not even know how to use the internet to offer favorable comments.
By using QR codes to collect client feedback, you may prevent these issues from occurring in the first place. Here are three compelling reasons to use QR codes:
- QR codes may be placed everywhere your consumer could view them. They can scan them quickly and easily.
- Place a QR code on the front desk if you have a physical location.
- If not, you may place your review-gathering QR code on the side of business cars, on stickers or magnets, or even as wallpaper on your technicians’ phones so clients can scan it after service.
- You may customize QR codes to direct people to the relevant website, whether it’s Google, Facebook, or Yelp, depending on where your company would benefit the most from a review.
- This is also an excellent approach for a company to see which QR codes clients are more likely to scan.
- QR codes are becoming more popular and helpful.
- According to a Statista poll conducted in June 2021, 45 percent of U.S. consumers had used a marketing QR code in the last three months.
- 59 percent expected them to remain permanent.
Why wouldn’t small companies embrace the convenience and accessibility of QR codes to promote good internet reviews?
Who can read QR codes if they don’t have a smartphone?
Even if QR codes get wide use for business and consumer convenience, there will always be a few skeptics.
That’s OK. We all want to make life simpler for our consumers, even those who don’t have smartphones or aren’t acquainted with QR codes.
To avoid any complications, having an employee assist these consumers through discovering your company listing online and getting to the correct page is an intelligent solution.
Using QR codes to generate online reviews is one method to profit from their growing popularity. The fact that 87 percent of customers read evaluations of local companies online should be a primary focus for your small company in 2022.