What Is Call Tracking?
Call tracking or monitoring may be a handy tool for small companies as it can boost performance...
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Tag: employee training
Want to Improve Your Customer Experience? Start With Your Agent Training
Customers choose companies not for their products, but for how they make them feel, meaning agent training might be your most important CX investment.
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How Updating Training Protocol can Lead to Increased Employee Engagement
In any business, the success of employees drives the success of the company. So, what do you do...
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Smart Hustle Recap: The Importance of Existing Customers, Surcharging Credit Cards, & More!
What part of the sales funnel does your business focus on? Are you constantly looking for and...
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