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Tag: employee training

Call tracking or monitoring may be a handy tool for small companies as it can boost performance and uncover possibilities for improvement.
Customer ServiceOperations

What Is Call Tracking?

Call tracking or monitoring may be a handy tool for small companies…

Editorial Editorial
GeneralKeep Customers

Want to Improve Your Customer Experience? Start With Your Agent Training

Customers choose companies not for their products, but for how they make…

Renee Johnson Renee Johnson
Office ProductivityProductivity SoftwareSoftware

How Updating Training Protocol can Lead to Increased Employee Engagement

In any business, the success of employees drives the success of the…

Ramon Ray Ramon Ray
Smart Hustle Recap: Entrepreneur Advice to Grow Your Small Business
Customer ServiceFinanceKeep CustomersMarketing and SalesSalesSmall Business SolutionsSmart Hustle RecapSoftware and Cloud Computing

Smart Hustle Recap: The Importance of Existing Customers, Surcharging Credit Cards, & More!

What part of the sales funnel does your business focus on? Are…

Jennifer Peaslee Jennifer Peaslee

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