Customers choose companies not for their products, but for how they make them feel, meaning agent training might be your most important CX investment.Read More
Author: Renee Johnson
The internet is a wonderful thing, but it’s also dangerous. If you’re prone to distractions, the endless amount of media and products online will only make it worse.Read More
Hiring a new employee is always a risky task, so it’s important to refine every step of the process to ensure that the role is going to the right person.Read More
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