Archive by category AI

Your AI Assistant Should Be Able to Answer These 4 Questions Smallbiztechnology

Your AI Assistant Should Be Able to Answer These 4 Questions

Not all AI assistants are created equal. In fact, many that purport to be AI-powered are simply menu-driven chatbots that do more harm than good. Typically, chatbots designed for business fall short because they don’t really understand what the customer is asking. They’re good with simple questions and uncomplicated situations. But if the customer asks […]

Say Hello to a New Freshworks AI Engine Set to Enrich Customer Service

Have You Met Freddy? Say Hello to a New AI Engine Set to Enrich Customer Service

Freshworks, who specializes in customer engagement software, has just released “Freddy”. “Freddy” is an Omnibot AI engine who is said to enhance sales, assist in marketing, and boost customer services for companies of all shapes and sizes. Freshworks first announced “Freddy”’s release at the Refresh 18 conference. Your customer services teams new bestie, Freddy, uses […]

Using AI to Improve Your Sales – Chrous.AI founder talks with Ramon Ray

Analyzing data received through communication, whether with customers or investors, is key to the growth of your small business. Many companies have adapted CRM(customer relationship management) which uses data analysis about customers’ history with a company to improve business relationships with customers. One vital part of CRM is taking notes when placing calls with clients. […]

UPS Is Using Predictive Analytics. Here’s What Your Business Should Do Says Ramon Ray

The Wall Street Journal reports that UPS is using predictive analytics to “gather and consolidate data from various applications within the company’s logistics network to better predict package flow, volume and delivery status, says Juan Perez, chief information and engineering officer.” According to Webopedia, predictive analytics, is  “the practice of extracting information from existing data sets […]