Customer service – offering an amazing customer service experience is essential for the success of your business. While in-store and phone based support are important, social customer service is increasing more and more. Customers expect fast and accurate responses to their queries. A company’s competitors is only a “mouse click” or “finger swipe” away.
Salesforce recently announced an upgrade to its Service Cloud platform.
One of the enhancements to Service Cloud is speed to get up and running. With just a few clicks you can ensure your customer service team can connect to Twitter, Facebook and other channels to offer support wherever your customer wants.
By simply dragging and dropping, with the Lightning App Builder, companies can extend functionality by simply dragging-and-dropping one of the new service Lightning Components into Service Cloud.
Of course being able to respond to customer needs outside the office is essential as well. According to the press release, Service Cloud Mobile app for iOS and Android empowers agents to provide personalized customer service from anywhere. With the new native mobile app, employees can triage, manage and resolve cases while in meetings or on-the-go. Push notifications help keep agents up to date on the status of their cases, making it easier for them to provide customers with fast, responsive service.
Salesforce is enabling business owners to better serve their customers across all channels and enabling customers to have a better experience with the business.