Want to Improve Your Customer Experience? Start With Your Agent Training
Customers choose companies not for their products, but for how they make them feel, meaning agent training might be your most important CX investment.
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Tag: customer experience
3 Common Mistakes That Lose The Sale
Customers today have higher expectations than ever. Unfortunately, salespeople don’t seem to be meeting these expectations. According to the Brevet Group, 87% of customers believe salespeople don’t understand their...
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How Small Businesses Can Leverage Marketing Analytics for Better Customer Experience
Big data has revolutionized marketing. However, you have to think of big data as a raw material....
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How Small Businesses Can Leverage Marketing Analytics for Better Customer Experience
Big data has revolutionized marketing. However, you have to think of big data as a raw material....
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How Technology Can Enhance the Agent’s Ability to Deliver Superior Experiences
Over the last few years, there have been a number of technological advances that are changing the...
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Exit Interviews: The Questions You Must Ask
Are you looking for an easy way to grow your business? Do you wonder why your customers come and...
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How to Use Facebook Stories to Increase Engagement
The recent changes to Facebook’s algorithms have made it difficult for businesses to stay at the...
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The Secret to Good Customer Service? Real People.
According to Jill Nelson, CEO and founder of Ruby Receptionists, phone calls are the most...
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10 Ways to Drive Holiday Sales on Pinterest
Stand out from the competition and reach holiday shoppers that are already looking for brands like...
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Apple Is a Success Here’s What You Can Learn from It
Bigger can be better when a company is able to provide a quality product coupled with an aura of...
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10 Ways to Improve User Experience and Increase User Engagement
What’s one UX design element you have implemented that has proven to increase user...
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Smart Hustle Recap: Marketing Strategies That Work Including Return on Relationships, Hashtags, Logos & More
Marketing is one of the major challenges for small business owners. There are a staggering number...
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