Is IT outsourcing moving from SLAs to XLAs?
The sweeping powers of digitization and customer-centricity are shaping the business world…
4 Solutions for Impactful Buyer Communication in a Work-From-Home World
To help address the added complexities of today’s business landscape, we’ve put…
Want to Improve Your Customer Experience? Start With Your Agent Training
Customers choose companies not for their products, but for how they make…
3 Common Mistakes That Lose The Sale
Customers today have higher expectations than ever. Unfortunately, salespeople don't seem to…
How Small Businesses Can Leverage Marketing Analytics for Better Customer Experience
Big data has revolutionized marketing. However, you have to think of big…
How Technology Can Enhance the Agent’s Ability to Deliver Superior Experiences
Over the last few years, there have been a number of technological…
Exit Interviews: The Questions You Must Ask
Are you looking for an easy way to grow your business? Do…
How to Use Facebook Stories to Increase Engagement
The recent changes to Facebook’s algorithms have made it difficult for businesses…
The Secret to Good Customer Service? Real People.
According to Jill Nelson, CEO and founder of Ruby Receptionists, phone calls…
10 Ways to Drive Holiday Sales on Pinterest
Stand out from the competition and reach holiday shoppers that are already…