Are You Ready To Use Facebook Messenger for Customer Service?

fb messenger screen shot

Your customers are already pinging you through social networks to get your attention. They do this because your inboxes are full (and taking too long to respond) , snail mail is not practical and your telephone lines take too long to be answered.

Customers know that when they send you a message on Twiter, you’re gonna reply because you don’t want to be publicly shamed.

Facebook has done a nice job evolving how companies can use FB Messenger as a customer service tool, as reported by Techchruch. What’s not so great, but expected, is that those companies will now start to flood your messenger inbox with advertising – sigh.

If your customer service is just via a telephone bank or email, you must consider new ways to better serve your customers. Social customer service is one way and don’t forget about live chat as well.

avatar

About Ramon Ray

Ramon Ray, Marketing & Technology Evangelist, Smallbiztechnology.com & Infusionsoft. Full bio at http://www.ramonray.com . Check him out on Google Plus, Twitter or Facebook

  • http://www.globalteleforce.com/ Hitesh Parekh

    In order to provide great customer service, consider new ways to serve your clients better. Try Facebook Messenger that can reach 800 million people, which helps you contact and connect with your prospects and old customers.